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Thomas Cook pension

I worked for Thomas Cook back in the 80’s and they have recently contacted me offering me a trivial commutation lump sum of £16260 - I am 58, so could take it but I don’t need it now and would like to either leave it when it is, or convert it into an annuity over 10 years. It’s not possible to speak to willistowerswatson and they take an age to reply. I want to know if the above two options are possible and if the amount is protected in any way from going down? 

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