We’d like to remind Forumites to please avoid political debate on the Forum.

This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.

The MSE Forum Team would like to wish you all a Merry Christmas. However, we know this time of year can be difficult for some. If you're struggling during the festive period, here's a list of organisations that might be able to help
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Has MSE helped you to save or reclaim money this year? Share your 2025 MoneySaving success stories!

Virgin money loan online process

gm12
gm12 Posts: 19 Forumite
Third Anniversary 10 Posts Name Dropper
edited 29 August 2020 at 5:23PM in Loans
Frustrated as not sure what’s happening! 

I started a loan application and got all the way to the point of submission for a decision, pressed the button and it appeared to crash, telling me to try again later.

I then got an email with loan agreement attached... so presume I have been accepted? However no instructions on how to return the agreement. When I add an electronic signature it won’t save as I don’t have an “owner” password to amend. 

When I go back to the virgin money site and try to “continue an application” I can’t, as don’t have a customer number/Id, only loan agreement number. 

Has anyone done a virgin loan online and can shed any light? 

Comments

Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 352.9K Banking & Borrowing
  • 253.9K Reduce Debt & Boost Income
  • 454.7K Spending & Discounts
  • 246K Work, Benefits & Business
  • 602.1K Mortgages, Homes & Bills
  • 177.8K Life & Family
  • 259.9K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16K Discuss & Feedback
  • 37.7K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.