We'd like to remind Forumites to please avoid political debate on the Forum. This is to keep it a safe and useful space for MoneySaving discussions. Threads that are - or become - political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
Problem with walking boots
helenajosephine
Posts: 21 Forumite
Hi, for my birthday in July my husband bought me a pair of walking boots. He specifically bought waterproof ones, as my old ones were leaking. The ground has been fairly dry until the last two weeks or so, and the boots were comfortable, so I was really happy with them. However during the a torrential storm the week before last, the boots were just sopping - I put it down to having tucked walking trousers into my socks and the water had got in from the top. However, I wore them again in the rain late last week, and they most definitely are not waterproof. He bought them from Blacks, but hasn't kept the email confirmation, and they are a Peter Storm make, but we I can't find a number for the manufacturer to make a complaint. Can anyone advise if there is a route we can take please, or will we have to chalk it down to experience and just buy another, more definitely waterproof pair?
0
Comments
-
You could contact Blacks and see what they say or alternatively contact Peter Storm.Not sure why you cant find a number for the manufacturer, google says
https://www.peterstorm.com/customer-care/telephone-orders
Telephone: 0161 393 7060I’m a Senior Forum Ambassador and I support the Forum Team on Competitions Time, Shopping & Freebies boards, Employment, Jobseeking & Training boards If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com. All views are my own and not the official line of MoneySavingExpert.0 -
The retailer should still have a record of the sale, no matter whether or not your husband kept his copy. Although it's a bit foolish not to.
It's the retailers' responsibility in the first instance. If you don't get anywhere you can go to Citizens Advice for more information but they are very busy at the moment.
If they were bought via a credit card your husband can make a claim for a full refund using S75.
But I'm sure I keep seeing this question going round and round this forum, this matter should really be sorted by now!!
PS where money is concerned, I'd NEVER "chalk it down to experience"! That's just crazy talk.Please note - taken from the Forum Rules and amended for my own personal use (with thanks) : It is up to you to investigate, check, double-check and check yet again before you make any decisions or take any action based on any information you glean from any of my posts. Although I do carry out careful research before posting and never intend to mislead or supply out-of-date or incorrect information, please do not rely 100% on what you are reading. Verify everything in order to protect yourself as you are responsible for any action you consequently take.0 -
customercare@blacks.co.ukDid you open a Blacks account to buy them, if so there will be a record of your purchase in it.
0 -
If you still have your old walking boots, and the problem was the sole coming away from the main part of the boot at the side (not the sole flapping open at the front) - I solved this with a hefty application of translucent bathroom sealant. My boots are still going strong in the wet, many months later.
0
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 347.8K Banking & Borrowing
- 251.9K Reduce Debt & Boost Income
- 452.2K Spending & Discounts
- 240.1K Work, Benefits & Business
- 616.2K Mortgages, Homes & Bills
- 175.4K Life & Family
- 253.5K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 15.1K Coronavirus Support Boards