When is a Red paint pen, not a Red paint pen? When it's a Pink one!

Justdonna

Hi everybody, 
I'm wondering if what an online retailer has told me is correct and I have No right to a refund, OR, were the items I bought, either, Not as described, not satisfactory condition, or Not fit for purpose?
(or any other catagory I've missed)
I bought some very chunky Posca paint marker pens, ones that have a 15mm nib, to cover larger areas,
I bought 3 Red and 3 Green, for a garden project,
The problem I have are regarding the Red ones, 
I bought them to brighten up a dull weathered garden postbox ornament, 
I read the instructions and shook pens well before use, (hearing ball bearing inside shake good)
I removed lid, and primed the nib as you are meant to, to allow the paint to flow,
The paint/ink/was deep pink and most definitely not Red, The lid was a nice "post box Red" and the pen was described as being Red.
I put lid back on and shook thoroughly again, the paint/ink was still deep Pink and I could not use it to colour my post box Red!
I wrote an email to the online pen supplier/shop, and they replied something like this,
"I'm sorry about your experience but the Red Posca pens are actually a pink colour dispute the lid showing Red, and your pen was not faulty, and as you have used it, we are sorry we cannot give a refund"
So am I wrong, or do I have to accept that a clearly Red paint marker pen that I bought, is "meant" to be Pink, and basically it's hard cheese on my part, 
Any consumer advice would be welcomed, 

Aylesbury_Duck

Nice touch with the date! 

I'd say you have grounds for a refund since it's obviously not as described.  You have used rather a lot of it, though!

shaun_from_Africa

Justdonna said:

"I'm sorry about your experience but the Red Posca pens are actually a pink colour dispute the lid showing Red, and your pen was not faulty, and as you have used it, we are sorry we cannot give a refund"

It's not only the lid that shows the wrong colour as their website clearly shows the red pen containing red paint:

I would say that the paint you have used is actually Coral Pink incorrectly marked as red.

cymruchris

If that is red - ask them what colour the coral pink is in real life.

photome

Look pink to me and def not like the swab on the website, who did you buy them from. on the plus side I assume they werent a lot of money

The_Rainmaker

There are many many shades of red.  Did you ask them to advise?

JamoLew

I think the issue is that the colour clearly didn't match the expectation of the lid
I think you have Vauxhall Red there

photome

The_Rainmaker said:

There are many many shades of red.  Did you ask them to advise?

Were did you get that chart , i cant see that many reds on the Posca site and the red pen clearly looks red on their site as per Shaun from africas post

Ditzy_Mitzy

The response from the internet seller seems a bit silly on the face of it; the colour of the ink is, definitively, an important aspect of a coloured pen.  The pen's function, rather obviously, is to produce a line of the colour desired.  A pink pen is not a red pen.  However this may be complicated in the case of the Posca pen, as the below image suggests:
The red colour, per the background circle and the apple within the funny chappie's body, isn't that vibrant.  In fact, it's possibly cut with a bit of white, in order to blend better with the pinky-flesh colour used elsewhere in the drawing, rather than being a true primary red.  Pillar box red really is red, therefore anything less red will look washed out in comparison.  Now, is it reasonable to sell a "red" pen which is actually dark pink?  Probably not, or at least not without clarification.

Justdonna

Thankyou everyone for your comments and replies, 
This is a copy of the reply I got back from the online Pen Company, 
I had continued to colour the whole top of the postbox, as I thought the paint was only "pink" while wet, this is why it looks like I've used a lot, and I did a bit on the sides and the date the next day for photographic purposes,
I think I will challenge the decision of my right to a refund,
Also, I'm not sure that a big company as POSCA would like to me known as the company who's pens are, "often different in colour to the actual cap of the pen"
and as for them being "used" how on earth can someone tell beforehand if the colour hasn't been used and allowed to dry?
I usually buy acrylic paint pens from Amazon, their Red pens are real true red and vibrant, I use them to paint toadstool ornaments for my fairy garden, the only reason I could not use those, as the chisel nibs were far too small to paint my postbox with,
So I searched Internet for "good quality Giant paint pens" and POSCA is what came up! 
So, there isn't even an argument that Red pigment cannot be made to go in pens, as other companies can get nice real reds in theirs.
Has anyone out there used any other brands of giant nibbed paint pens that are actually really postbox/pillar box Red?
Please tell me, as I need to get my post box painted asap
Donna

greyteam1959

I just can't think of a good reason to use something like this ??
A small pot of red gloss paint from one of the DIY sheds would have been cheaper & done a much much better job.