News story: Tesco axes cheap grocery delivery and collection slots

MSE_Laura_F

Our news story is now live:

Tesco axes cheap grocery delivery and collection slots
https://www.moneysavingexpert.com/news/2020/08/tesco-customers-voice-anger-after-delivery-cost-changes---what-y/

JGB1955

That's hardly news.....https://forums.moneysavingexpert.com/discussion/comment/77391329#Comment_77391329

badger09

JGB1955 said:

That's hardly news.....https://forums.moneysavingexpert.com/discussion/comment/77391329#Comment_77391329

Wow. That's very old 'new' even by MSE standards!

JaneDoeJohnDoe

I had a Tesco Click & Collect booked but decided to change the day. I went onto Mon 26th July & the £1-50 charge had changed back to the "old" system of different prices at different times! Ranging from £1-75 to just 25p. On the Tues 27th the 9pm slot was FREE! I looked at another Tesco store & all their slots had changed already for Click & Collect - some £2-00 through to some 25p

I checked the Delivery slots & they were £4-50 fixed hour or flexi for £3-00.

Bacman

Click and collect should be "free" IMO as it doesn't involve any additional cost, ie vans, cost of running vans, van drivers; only current staff in the store doing their regular roles.

mumf

Bacman said:

Click and collect should be "free" IMO as it doesn't involve any additional cost, ie vans, cost of running vans, van drivers; only current staff in the store doing their regular roles.

However,someone has had to ‘pick’ your order.That takes time,and time is money. We have done online shopping with Tesco ever since they started offering it back in the day.To be honest,the cost depending on the time of course,is irrelevant,as where else could you get such a major chore done for so little? 

I read recently,that delivery in particular,is a loss making enterprise for all the supermarkets- they have to do it,because the others do it! Suppose your delivery ( or click and collect) is a fiver. Someone goes round the store and picks your order.Then processes payment. Then it is loaded ON to a wagon. By another person. Then it is driven to you.Then it is taken OFF the wagon,and brought to your door. When you consider that most Tesco staff are on £9+ per hour,and at least two people had a hand in your order,then that fiver ( or less) looks like darned good value to me.

just sayin...

jon81uk

mumf said:

Bacman said:

Click and collect should be "free" IMO as it doesn't involve any additional cost, ie vans, cost of running vans, van drivers; only current staff in the store doing their regular roles.

However,someone has had to ‘pick’ your order.That takes time,and time is money. We have done online shopping with Tesco ever since they started offering it back in the day.To be honest,the cost depending on the time of course,is irrelevant,as where else could you get such a major chore done for so little? 

I read recently,that delivery in particular,is a loss making enterprise for all the supermarkets- they have to do it,because the others do it! Suppose your delivery ( or click and collect) is a fiver. Someone goes round the store and picks your order.Then processes payment. Then it is loaded ON to a wagon. By another person. Then it is driven to you.Then it is taken OFF the wagon,and brought to your door. When you consider that most Tesco staff are on £9+ per hour,and at least two people had a hand in your order,then that fiver ( or less) looks like darned good value to me.

just sayin...

Whereas in comparison I go into the store, pick up all my own items and scan them as I go round, pay using debit card at the till screen and unless I have alcohol I don't actually interact with a member of staff. So yes there is the cost of filling the shelves and the goods themselves but compared to a home delivery my shop cost Tesco nothing as I did all the work myself.
So as you say, paying £5 to get your groceries delivered, or a couple of quid for someone to pick them for you seems cheap really considering the labour needed to make it happen.