Sainsburys Smart Shop app double (or triple) charging?
I've been using Sainsburys Smart Shop app on my mobile since the beginning of lockdown but a month or so ago I noticed a glitch where some items were charged twice or even three times although I'd only scanned them once. I'm tech savvy, use apps a lot and know that I'm not scanning the items 2 or 3 times (which is hard to do). I wrote a letter to Sainsburys but got a stock reply and I'm wondering how many other people have been affected.
It's easy to miss as everything on your receipt is something you've bought but some items are charged x 2 or x 3 when you only had 1. If you've got a long receipt you might not notice but since I first discovered it, I've caught it almost every time I've shopped and over the last 6 weeks it would have totalled about £50 in overcharging. A couple of times I haven't noticed till after the shop and had to take it to customer services for a refund where they've told me quite a few other people have had the same issue. But head office don't seem to be bothered and aren't doing anything to warn people or fix the bug. A nice bit of extra money for them I suppose?
It's easy to miss as everything on your receipt is something you've bought but some items are charged x 2 or x 3 when you only had 1. If you've got a long receipt you might not notice but since I first discovered it, I've caught it almost every time I've shopped and over the last 6 weeks it would have totalled about £50 in overcharging. A couple of times I haven't noticed till after the shop and had to take it to customer services for a refund where they've told me quite a few other people have had the same issue. But head office don't seem to be bothered and aren't doing anything to warn people or fix the bug. A nice bit of extra money for them I suppose?
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Not had any double scans since that first time, although I did have something that didn't scan and therefore I suppose I stole.
Its still better than Asda's App that doesn't seem to want to scan a lot of things and then takes forever to download to the till.