Experian missed mortgage payment bungle

earthbasedhuman

Hey all. Looking for advice from the community. My wife and I recently applied for a mortgage but our advisor informed us there was a missed mortgage payment on our credit rating file. We were indeed a couple of weeks late on our current mortgage's first payment as the original broker put down the wrong bank details on the mortgage application. When the first letter came through from Nationwide we were away from home, but corrected the bank details and settled anything outstanding as soon as we returned and saw the letter. We were assured nothing would show on our credit rating. Turns out this is not the case and it is affecting our ability to get a new mortgage. Nationwide are refusing to remove the late payment despite a letter from them confirming the direct debit was set up. I totally understand it is our responsibility to ensure payments are kept up to date. But it feels to me that having told us the direct debit had been arranged, they are being unsympathetic and we are being marked as a credit risk for an admin bungle not of our making. 
Do we have any recourse here? Has anyone experienced anything similar?

Thank you 

J4mesg

earthbasedhuman said:

Hey all. Looking for advice from the community. My wife and I recently applied for a mortgage but our advisor informed us there was a missed mortgage payment on our credit rating file. We were indeed a couple of weeks late on our current mortgage's first payment as the original broker put down the wrong bank details on the mortgage application. When the first letter came through from Nationwide we were away from home, but corrected the bank details and settled anything outstanding as soon as we returned and saw the letter. We were assured nothing would show on our credit rating. Turns out this is not the case and it is affecting our ability to get a new mortgage. Nationwide are refusing to remove the late payment despite a letter from them confirming the direct debit was set up. I totally understand it is our responsibility to ensure payments are kept up to date. But it feels to me that having told us the direct debit had been arranged, they are being unsympathetic and we are being marked as a credit risk for an admin bungle not of our making. 
Do we have any recourse here? Has anyone experienced anything similar?

Thank you 

I would put a note of correction on your credit file so lenders have a full explanation when your file is reviewed. I would raise a complaint with Nationwide and hoepfullly get a sympathic complaints handler. Worth a shot.

MovingForwards

J4mesg said:

earthbasedhuman said:

Hey all. Looking for advice from the community. My wife and I recently applied for a mortgage but our advisor informed us there was a missed mortgage payment on our credit rating file. We were indeed a couple of weeks late on our current mortgage's first payment as the original broker put down the wrong bank details on the mortgage application. When the first letter came through from Nationwide we were away from home, but corrected the bank details and settled anything outstanding as soon as we returned and saw the letter. We were assured nothing would show on our credit rating. Turns out this is not the case and it is affecting our ability to get a new mortgage. Nationwide are refusing to remove the late payment despite a letter from them confirming the direct debit was set up. I totally understand it is our responsibility to ensure payments are kept up to date. But it feels to me that having told us the direct debit had been arranged, they are being unsympathetic and we are being marked as a credit risk for an admin bungle not of our making. 
Do we have any recourse here? Has anyone experienced anything similar?

Thank you 

I would put a note of correction on your credit file so lenders have a full explanation when your file is reviewed. I would raise a complaint with Nationwide and hoepfullly get a sympathic complaints handler. Worth a shot.

Do not put a notice of correction on your credit reports, this means any application which would normally go there has to be manually reviewed possibly leading to a higher level of scrutiny.

J4mesg

MovingForwards said:

J4mesg said:

earthbasedhuman said:

Hey all. Looking for advice from the community. My wife and I recently applied for a mortgage but our advisor informed us there was a missed mortgage payment on our credit rating file. We were indeed a couple of weeks late on our current mortgage's first payment as the original broker put down the wrong bank details on the mortgage application. When the first letter came through from Nationwide we were away from home, but corrected the bank details and settled anything outstanding as soon as we returned and saw the letter. We were assured nothing would show on our credit rating. Turns out this is not the case and it is affecting our ability to get a new mortgage. Nationwide are refusing to remove the late payment despite a letter from them confirming the direct debit was set up. I totally understand it is our responsibility to ensure payments are kept up to date. But it feels to me that having told us the direct debit had been arranged, they are being unsympathetic and we are being marked as a credit risk for an admin bungle not of our making. 
Do we have any recourse here? Has anyone experienced anything similar?

Thank you 

I would put a note of correction on your credit file so lenders have a full explanation when your file is reviewed. I would raise a complaint with Nationwide and hoepfullly get a sympathic complaints handler. Worth a shot.

Do not put a notice of correction on your credit reports, this means any application which would normally go there has to be manually reviewed possibly leading to a higher level of scrutiny.

A manual review in this case is better than an automatic decline...if this is what is currently happening. Notes if correction can be very helpful for some borrowers.

earthbasedhuman

Thank you both for this advise. Il look into adding a note. We have never missed any payments prior to this and there are no other marks on the report, so a greater level of scrutiny should'nt be too problematic. Will also try Nationwide again to see if I can make a bit more progress with them.

MWT

earthbasedhuman said:

We were assured nothing would show on our credit rating.

Who gave you that assurance?

If it was Nationwide then the complaint is in order and hopefully you can persuade them to remove it.

Otherwise, inconvenient as it is, Nationwide were entitled to record the late payment as the payment was late.

Your broker was at fault when filling out the paperwork and you obviously didn't notice the mistake yourselves, but I guess Nationwide just look at the payment date and nothing else.

At least with a note you can make the point that the money was ready and waiting, just a clerical error prevented it being paid over to Nationwide...

Thrugelmir

How old is the single late payment? 

earthbasedhuman

MWT said:

earthbasedhuman said:

We were assured nothing would show on our credit rating.

Who gave you that assurance?

If it was Nationwide then the complaint is in order and hopefully you can persuade them to remove it.

Otherwise, inconvenient as it is, Nationwide were entitled to record the late payment as the payment was late.

Your broker was at fault when filling out the paperwork and you obviously didn't notice the mistake yourselves, but I guess Nationwide just look at the payment date and nothing else.

At least with a note you can make the point that the money was ready and waiting, just a clerical error prevented it being paid over to Nationwide...

It sure was Nationwide. But someone in their Payments department, not the  Collections department (who I spoke to.) I'm hoping that their false reassurance around this, coupled with their confirmation the direct debit was setup (when it wasn't) and that we put things right as soon as we were made aware will be enough to convince them. But I fear they simply look at the fact the payment was late and don't take anything else into account.

earthbasedhuman

Thrugelmir said:

How old is the single late payment? 

Only a few months unfortunately.