CMA refusing to acknowledge reduction in pay
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My partner has always paid his child maintenance in full on time and is happy to do so, they're his kids, he has no problem with that, however, he was put on furlough on 24th March and as his pay includes 41% shift allowance, that went straight away. His employer topped up his standard pay to 100% (minus the shift allowance). He is still on furlough 18 weeks later and his bosses have said his pay will reduce to 80% from August, this means he will be on roughly 50% of his original pay but still paying the full maintenance. I have only just gone back to work after being furloughed. His savings are now gone and we don't know how he's going to make the next payment but CMA are only allowing online messages, no phone calls and they respond by saying they'll get back to him in 12 weeks! What can we do?