Dental veneers HELP

Tez84

was wondering if anyone knows what the grounds are for getting dental veneers redone or refunded? I had 8 top veneers which were too big for my mouth and too thick.  I returned to my dentist today to explain my concerns and he was like yep we’ll just take some of the length of and thin them out which he did but now I’ve been left with completely ruined veneers as the thinning had drilled off all the shiny protective finish and now they are marked with kind of ridges, not smooth at all and completely matt and dull.  The dentist didn’t say this would happen and I don’t know if the dentist is at fault or the lab for making the veneers too thick? I spent thousands on them and feel like I’ve thrown my money down the drain.  

I will speak to them about it but wanted to see if I have the right to ask for my money back or for them to be redone as I absolutely do not have the teeth I paid for.

Thank you for any advice anyone can offer.

Toothsmith

Go and see the dentist again to explain your unhappiness, see what he/she suggests from there. If you're not satisfied after that, then just make a written complaint to the practice. 

The practice should send you their complaints policy, and respond to the complaint within a few days. The complaints policy should detail where you could take the complaint to if you are not happy with their response. Probably the most useful one for you would be a private dentistry complaints service run by the General Dental Council. 

https://dcs.gdc-uk.org/

This is short of 'reporting them to the GDC' which although it could get the dentist struck off if found to be serious misconduct, (which that doesn't really sound like anyway - yet) It's a hugely stressful process for all concerned, and won't actually do anything to resolve your veneers. 

So, the order of escalation 1. Give the dentist Another chance, 2. Written complaint to the practice 3. Appropriate further complaint (probably GDC scheme) 

Hopefully though, the dentist will sort it out well at the next time of asking.