Nationwide Mortgage Timescale

hughes1497

thaddy said:

hughes1497 said:

Help! I'm so frustrated. Current timeline below:
14/07 - mortgage application submitted
17/07 - mortgage application received by nationwide
17/07 - valuation instructed and provided same day (home buyers report - scotland)
24/07 - update from nationwide to say full application passed to underwriters
27/07 - further documentation request from underwriters - provided same day 

One of the documents the underwriters needed was proof my credit card balance was paid off which it is but the statement will not bill until august 10th so I have showed them a screenshot of credit card balance on app being £0, my previous statement from month before and the transaction from current account which shows me paying off the statement amount. Is this enough?

Has anyone else had a similar experience from Nationwide and how long it took after further documents to be reviewed? I'm equally frustrated as I had to call nationwide for the update this morning as the MA is useless in my opinion and is not doing everything he can (I got update this morning, called him to see if he had heard anything and he said no yet they emailed him just after 9am)...

We applied on 10 July and had the request for our balances on the 20th which was the same day as hard credit check. Who is your credit card with? I submitted the same evidence as you but managed to get an interim statement from Barclaycard afterwards so will send that in if requested again. Valuation was on the 24th so I guess it's now a waiting game. How did you know your application was with the underwriters? Did your receive any texts about your valuation report?

Credit card is with MBNA - called them and cannot get statement Until August 10th. What I’m gonna do is show latest statement and bank account to prove I’ve paid it off. 

I called nationwide on Friday for an update and they advised me it was with underwriters. I got initial text about valuation but that’s it. Nothing to say it’s okay or not. 

Thrugelmir

lemliss said:

Thrugelmir said:

lemliss said:

Been advised this morning that Nationwide are receiving valuations but not uploading them as quickly as they should as they are swamped. 

Nationwide have furloughed over 300 staff and will likewise have employees working from home. Service levels are what they are. 

I'm aware and sympathetic as we have staff furloughed too. But they originally told us from valuation to the report being sent is a max of 3 days and the  5 days for assessment. Its frustrating as the seller of the house is breathing down my neck asking for updates daily and I have nothing to tell them apart from what I've been told. It going from 3 days to 7 before it even starts assessment is quite a jump.

Grow a thick skin. Don't be bullied. Tell the vendors via the EA that you'll update them when you have news. You are only at the beginning of the purchase process.