Recent purchase enquiry

jordan12291257

Hi all,
I purchased a pair of trainers that were in the sale last Saturday from the high street store Selfridges. The Selfridges employee in the store told me I had 28 days to return them but for an exchange only. Once I got home and tried them on, I realised they didn't fit and I was going to return them. Curious about the returns policy I checked the Selfridges website where it states "items in the sale must be returned within 7 days for an exchange" which obviously differs from what I was told by the employee in the store. Also, I then checked my e-receipt on my emails to which it states on it "Our return policy for summer sale 2020 has been extended to the normal refund policy. Items reduced for summer sale 2020 or clearance may be returned in a saleable condition within 28 days for an exchange or a refund".  I am not sure where it stand at the moment, which policy do I need to abide by? Can I get a refund or not?

Any advice would be greatly appreciated.

Thanks
J

jon81uk

Were you able to try on in-store? It sounds like they have changed the normal policy due to Covid.
The information on the receipt would be the correct information though as that is the terms given when you purchased.

Don't forget legally you don't have a right to refund unless faulty, but I think if you cannot try on in store and therefore properly accept an item many stores have put in place more generous policy than usual.

jordan12291257

I returned my purchase and got a full refund it was much easier than I expected.