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Website not fulfilling orders despite taking money
Misshoneybee88_2
Posts: 2 Newbie
Hi there.
Advice needed please.
A firm I ordered from had filed for insolvency. The order I placed was back in April and still have not received
goods but payment was taken. I’ve tried to contact the firm, all contact details do not work. I have contacted the insolvency agent, they won’t reply. In the meantime the website is still live, taking orders and payments and not fulfilling them. Where can I report this please?
goods but payment was taken. I’ve tried to contact the firm, all contact details do not work. I have contacted the insolvency agent, they won’t reply. In the meantime the website is still live, taking orders and payments and not fulfilling them. Where can I report this please?
0
Comments
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Did you pay by card?
If so, contact your card issuer for either a Section 75 refund or a chargeback, as appropriate.0 -
Well speak to your bank would be a start.Misshoneybee88_2 said:Hi there.Advice needed please.A firm I ordered from had filed for insolvency. The order I placed was back in April and still have not received
goods but payment was taken. I’ve tried to contact the firm, all contact details do not work. I have contacted the insolvency agent, they won’t reply. In the meantime the website is still live, taking orders and payments and not fulfilling them. Where can I report this please?
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Trading while insolvent is illegal so you can report them to Trading Standards.Misshoneybee88_2 said:Hi there.Advice needed please.A firm I ordered from had filed for insolvency. The order I placed was back in April and still have not received
goods but payment was taken. I’ve tried to contact the firm, all contact details do not work. I have contacted the insolvency agent, they won’t reply. In the meantime the website is still live, taking orders and payments and not fulfilling them. Where can I report this please?
As to getting your money back, contact your bank.0
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