Website not fulfilling orders despite taking money 21 July 2020 at 11:40PM in Sports and Fitness MoneySaving 3 replies 81 views

Misshoneybee88_2

Hi there. 

Advice needed please. 

A firm I ordered from had filed for insolvency. The order I placed was back in April and still have not received
goods but payment was taken. I’ve tried to contact the firm, all contact details do not work. I have contacted the insolvency agent, they won’t reply. In the meantime the website is still live, taking orders and payments and not fulfilling them. Where can I report this please? 

KeithP

Did you pay by card?

If so, contact your card issuer for either a Section 75 refund or a chargeback, as appropriate.

DCFC79

Misshoneybee88_2 said:

Hi there. 

Advice needed please. 

A firm I ordered from had filed for insolvency. The order I placed was back in April and still have not received
goods but payment was taken. I’ve tried to contact the firm, all contact details do not work. I have contacted the insolvency agent, they won’t reply. In the meantime the website is still live, taking orders and payments and not fulfilling them. Where can I report this please? 

Well speak to your bank would be a start.

vitaweat

Misshoneybee88_2 said:

Hi there. 

Advice needed please. 

A firm I ordered from had filed for insolvency. The order I placed was back in April and still have not received
goods but payment was taken. I’ve tried to contact the firm, all contact details do not work. I have contacted the insolvency agent, they won’t reply. In the meantime the website is still live, taking orders and payments and not fulfilling them. Where can I report this please? 

Trading while insolvent is illegal so you can report them to Trading Standards.

As to getting your money back, contact your bank.