We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

Website not fulfilling orders despite taking money

Options
Hi there. 
Advice needed please. 
A firm I ordered from had filed for insolvency. The order I placed was back in April and still have not received
goods but payment was taken. I’ve tried to contact the firm, all contact details do not work. I have contacted the insolvency agent, they won’t reply. In the meantime the website is still live, taking orders and payments and not fulfilling them. Where can I report this please? 

Comments

  • KeithP
    KeithP Posts: 41,296 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Did you pay by card?

    If so, contact your card issuer for either a Section 75 refund or a chargeback, as appropriate.
  • DCFC79
    DCFC79 Posts: 40,641 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Hi there. 
    Advice needed please. 
    A firm I ordered from had filed for insolvency. The order I placed was back in April and still have not received
    goods but payment was taken. I’ve tried to contact the firm, all contact details do not work. I have contacted the insolvency agent, they won’t reply. In the meantime the website is still live, taking orders and payments and not fulfilling them. Where can I report this please? 
    Well speak to your bank would be a start.

  • vitaweat
    vitaweat Posts: 331 Forumite
    100 Posts Name Dropper
    Hi there. 
    Advice needed please. 
    A firm I ordered from had filed for insolvency. The order I placed was back in April and still have not received
    goods but payment was taken. I’ve tried to contact the firm, all contact details do not work. I have contacted the insolvency agent, they won’t reply. In the meantime the website is still live, taking orders and payments and not fulfilling them. Where can I report this please? 
    Trading while insolvent is illegal so you can report them to Trading Standards.

    As to getting your money back, contact your bank.
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 351K Banking & Borrowing
  • 253.1K Reduce Debt & Boost Income
  • 453.6K Spending & Discounts
  • 244K Work, Benefits & Business
  • 598.9K Mortgages, Homes & Bills
  • 176.9K Life & Family
  • 257.3K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.