Injury at work... Do I have a potential compensation case?
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Hello, just looking for some advice, particularly off anyone who may be familiar with the care/support worker roles. I became a support worker 3 weeks ago, it's my first time in this type of work. I had completed a week induction which consisted of reading care plans and a tour of the building. In the time, I didn't meet or have proper contact with any residents other than in passing. I then worked 2 long shadow shifts in which I was just watching how others did the job. I was then left to my own devices with a totally new team on nights. On my second night shift, I was placed with an extremely volatile and violent individual who had just moved to the home. I ended up being assaulted by her, sustaining whiplash and PTS, diagnosed by my GP and the walk in centre. While it is to be expected in that type of work, I don't believe enough measures were put in place for prevention. I had only done 1 shift on my own, given the service users history, I don't think a new starter with no previous experience should have been placed with her on a 1:1 basis. I raised concerns on the handover to her, regarding my limits of ability as a new starter, these were ignored. I buzzed several times for assistance as the behaviours were becoming more frequent and escalating, and I didn't feel supported. The first warning sign was when the service user grabbed my leg violently. The second time was when a full assault took place. She tried to grab my alarm off me while I was assisting her with dressing. When she didn't succeed she got into a rage throwing things at me and pushing me, this included throwing a heavy wooden chair at me. Unfortunately I was cornered and furniture was scattered all over the floor hindering any escape. She began to hit me and got me in a hair pull in which she jolted my head to the floor and twisted my neck. By the time the staff had answered my alarm, I had manager to get out of the hair pull, but she persisted to throw things at me. Once staff saw I was out of the hair pull they went to exit and leave me alone with her again. At this point I stated I was not prepared to be left on my own with her. She persisted to throw things at me and continue assaulting me in different ways for 2 hours. She pretended to want to make a mends only to grab my clothes to bring me to her proximity and she put her hand around my neck, luckily I had a small necklace on and it broke with the force thus distracting her so I was able to move away. There was one witness to this, but he seemed to not have seen that she grabbed my neck. To this point I have had no restraint training or de-escalation techniques training. I've not been shown how to defend myself. I noted all of this down in her care notes including all the times. There was no de brief at the end of my shift. I asked if I had to fill anything in regarding the assault specifically and I was told no. It was only about an hour or so after I got home that I started to feel the effects of whiplash and attended a walk in centre. I am currently off work and on diazapam. No one has asked how I am or anything regarding my injuries. I've told them I have been diagnosed with whiplash and on medication but it has just been met with a wall of silence. Do I have a case? Has anyone out there claimed for their injuries in care and won?