How can I trust them?

cfw1994

AnotherJoe said:

that's that's a good point, on the face of it, a letter to OP stating that someone else is also getting money is a reach of privacy. Possibly unsurprising if they think a selfie is any use, since they have no way of knowing who that picture is of. 

The selfie is utter nonsense really!
Many companies really do not understand security, and of course the people you end up dealing with are just following some process they have been told to.   
Worth challenging, I would say.
I even had Aviva recently asking me for a LOT of personal detail when I was just asking them a question, and they eventually came back and told me (my bold emphasis!) "I have passed your concerns on to the risk and security teams and have received feedback that I requested more information than was necessary to move forward with your query in this instance.   Please accept my sincere apologies for any distress this caused."
Still haven't dealt with my original question, from 6 weeks ago......still, it was about them overpaying me, so not too much to worry about  

Dox

AnotherJoe said:

that's that's a good point, on the face of it, a letter to OP stating that someone else is also getting money is a reach of privacy. Possibly unsurprising if they think a selfie is any use, since they have no way of knowing who that picture is of. 

Some pension administrators are taking a practical approach, given the current difficulties in getting copies of documents certified. If they have asked for a scan/photocopy of a document which gives OP's photo (e.g. passport, driving licence), but recognise that certification by a doctor, solicitor or whoever would be problematic, the selfie is needed to confirm the identity shown in the passport/driving licence photo.

AnotherJoe

Dox said:

AnotherJoe said:

that's that's a good point, on the face of it, a letter to OP stating that someone else is also getting money is a reach of privacy. Possibly unsurprising if they think a selfie is any use, since they have no way of knowing who that picture is of. 

Some pension administrators are taking a practical approach, given the current difficulties in getting copies of documents certified. If they have asked for a scan/photocopy of a document which gives OP's photo (e.g. passport, driving licence), but recognise that certification by a doctor, solicitor or whoever would be problematic, the selfie is needed to confirm the identity shown in the passport/driving licence photo.

Fair enough, the OP didnt mention driving licence etc and i didnt consider it. If it was asked for that makes sense, because i just remembered, when i signed up for a long term car rental (EVEZY) I had to send them a scan of my driving licence and also a selfie of me holding up that driving licence. Still fakeable I suppose but much more work.

This was pre-covid (late last year) , it was just them trying to do everything online.

[Deleted User]

1. Confirm the company is legit.
2. Confirm they reside at the address
3. Do what they say, but only if you want the money

DaveMcG

A number of companies now ask for the ID evidence plus a selfie of you clearly holding that document to prove that you actually possess it and not just a perhaps stolen copy of the ID document.