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Self assessment tax refund has stated bank repayment pending

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I have been told I was going to have my tax refund by 17th July and now been told hopefully by the 31st August keep changing the date. I have been told o cannot chase this up by HMRC chat advisor. Is there anything you can do to help. Originally put the request in 13th May. Keep saying due to extra security checks and peak times but can they keep extending the date 

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