Problem with Uber Eats £15 discount code -NEWEATS

Nivek

I decided to take advantage of the above and yesterday downloaded the app and entered the code NEWEATS- all seemed to be fine, it was recognised and as far as I know it was stored on the app as a promotion.
Today I placed my first order and when it came to check out I couldn't see any mention of the discount so tried to add the promotion again and got this error message "oops, you've already applied this promotion"  .....The wording made it sound like the discount had already been applied ( This was definitely my first order so the discount hadn't been used as yet) so I assumed that £15 would be deducted at one final stage so I pressed 'Place Order'.
Low and behold I was charged full price and no discount. So I called Uber Eats customer service and they were as much help as a chocolate teapot telling me to message them in the app instead, which I did and that was like banging my head against a brick wall...they basically told me that the promo code I used expired on 16th July which it clearly didn't and is still being promoted. I explained that and sent them a copy of all the details from the MSE website.....I got the same response saying the code had expired so I went back and reminded them it hadn't and the problem seems to be with the app. Several messages back and forth and all they keep saying is the standard " Unfortunately, at this stage, we are unable to look into this matter further. We understand that this is not the resolution you were hoping for" (blah blah)
At the moment I feel like just deleting the app and never using them again. Anyone else had problems? Know of a solution?

sarah1972

Its probably expired as they have all been used
You'll only be able to use the code once, and it expires at 11.55pm on Sat 25 Jul, or when it's been redeemed 50,000 times, whichever's sooner