Ebay seller refusing refund

GolfWidow75

I brought a heater on ebay arrived all good then after 3rd use plug started smoking and the adapter they sold with the product had melted my plug socket. Seller refusing refund as I've had product 2 weeks and not responding. I've tried starting a return but not not far. I am sure I'm within my rights to ask for a full refund but they are refusing. So stressed out

Browntoa

Open an eBay dispute if you have not done so already

GolfWidow75

I have but the seller is telling me that I need to go to the manufacturer? 

mattyprice4004

Was it a private seller, or a company? 

shaun_from_Africa

Could you post a link to the Ebay item.
From what you've described, it sounds like the heater didn't come with a UK plug fitted and if this is the case and it was a business seller, I'm pretty sure that they were breaking the law.

meraaakauser

If you paid by paypal, you can open up a dispute and get your money back 

GolfWidow75

mattyprice4004 said:

Was it a private seller, or a company? 

I'm not sure they had lots of them in stock, and it didn't mention not an English plug 

timmy963

Did it come with one of these small adaptors by any chance?

I bought a solder fume extractor on Amazon and it came with an EU plug and one of these stupid adaptors. If I didn't cut the end off and fit a UK plug on the end, my product would not have been earthed or fused.

There are no shutters on the adaptors and you can do what I show in my images which you my risk an electric shock.

Like Shaun said, if this is what they are doing then they are breaking the law.

soolin

GolfWidow75 said:

I have but the seller is telling me that I need to go to the manufacturer? 

Did you open a change of mind return or a SNAD return? if you opened a change of mind return then a business seller must accept the return but you would be expected to pay return postage. If you opened an SNAD seller can not refuse the return and needs to supply a return label. If the SNAD case is open But seller refuses to supply a return label just escalate it at the date shown and eBay should find in your favour and force a refund anyway. 

jon81uk

GolfWidow75 said:

I brought a heater on ebay arrived all good then after 3rd use plug started smoking and the adapter they sold with the product had melted my plug socket. Seller refusing refund as I've had product 2 weeks and not responding. I've tried starting a return but not not far. I am sure I'm within my rights to ask for a full refund but they are refusing. So stressed out

If something I bought arrived without a UK plug I would have returned it straight away as its just dodgy to start with.

vacheron

If this was a 2-3KW Heater the adaptor would have to be rated for a minimum of a continuous 10-13 Amps.  Many cheap adapters would stand no chance of achieving this safely and the adapter heating up as a result is probably what damaged your plug, not to mention the earthing and other issues which timmy963 mentioned above. 

Is the adapter still readable? If so, are there any ratings written on it?