Tesco Online Delivery - Where is my Order?

m_vo

Made my first Tesco Online order. Delivery didn't come when it was supposed to. The van broke down. We were told the next day it would arrive between 1pm and 6pm. Delivery did not come. Did the van break down again? Then again was told delivery by 8pm. Delivery did not come. Customer services then said the Tesco store that sent the van did not know which van my order was on, so they don't know where it was. It should come by 11pm though, apparently. Never ordering again. With Morisson's which we used before, we never had an issue, we were promptly updated by email and text message on the status of delivery in good time and we were even told the registration of the van. I cannot recommend Tesco Online at all with this experience and lack of ability from them to give a real and valid answer. And they want to give us a goodwill gesture of £10 off, rather than actually actively fix the problem and give compensation and deliver the actual food. And now 10pm we have been told. The store is Tesco Willesden they have said, which is pretty far from my house too.

What do you think I should do next?

m_vo

It's now 10.10pm and the delivery did not arrive, even though a customer services manager "assured" me the delivery will arrive by 10pm

GaleSF63

I expect all the big supermarkets have stores with good service and stores with not so good. It can be a matter of trial and error unfortunately finding out which one in your area is going to serve you well.  

Did it arrive?