Barclays Overpayments

LondonColt

Am hoping someone can assist.

We want to make a significant (£10k overpayment) on our Barclays mortgage. It's within the 10% limit we're allowed each year, but given it's such a large amount of money I would prefer to do it over the phone. The problem is, getting through to Barclays seems just about impossible. I've been on hold at least an hour every day this week and then given up. The other option (as I don't have a regular bank account with Barclays) is to do it via bank transfer from my Monzo.

I have my account number and sort code for the mortgage. Is it simply a Q of just doing a regular transfer to that account, with the ten digit mortgage account number as a reference? I feel like that should be it, but given the amount of money I want to be sure before I fire £10k off into the ether.

Thanks!

watch3r

Have you tried online chat ??
it took me a week to get hold of my mortgage broker from Barclays as significant amount of their staff was redistributed to do something else and generally they entourage people to use online chat . Try using Barclays track it . There’s a contact us tab and use you mortgage reference and post code to log in. 

LondonColt

Thanks, but I don't think you can't use the online chat unless you hold a current account with them. At one point I considered getting a current account just to avoid all of this in future.

tigsly

Have you thought of sending it over in increments - if you sent 1k over and saw it got there - then you could do another payment of however much - Last time I overpaid on a mortgage I could pay £X and 83p - so I sent the 83p - when I saw it instantly hit the right account I sent over the X . It was transfered pretty much instantly!

LondonColt

That's not a bad idea!

Thrugelmir

Allow time for the money transfered to be credited. As will be a manual process. 

Audicardriver

I have a Barclays mortgage and as long as you have your mortgage account number 10 digits starting with a 9 then all you do is put 2388 in front of it and that gives you the relevant sort code and account number for funds to credit directly for example mortgage account 92xxxxxxxx gives 238892xxxxxxxx so send funds to sort code 238892 account number xxxxxxxx.

Hope this helps

mrsplinter

LondonColt said:

Thanks, but I don't think you can't use the online chat unless you hold a current account with them. At one point I considered getting a current account just to avoid all of this in future.

According to their website, if you have a mortgage with Barclays you can use their online banking and app. You don't need to have a current account with them.

Animado

mrsplinter said:

LondonColt said:

Thanks, but I don't think you can't use the online chat unless you hold a current account with them. At one point I considered getting a current account just to avoid all of this in future.

According to their website, if you have a mortgage with Barclays you can use their online banking and app. You don't need to have a current account with them.

I have a Barclays mortgage and don't have a Barclays bank account.
You can register for online banking and access your account that way. Through the website you can make an overpayment via debit card. It even calculates the overpayment amount (3 X monthly payment in my case) that will not trigger recalculation of the payments. I wanted to pay more than that but not change the monthly payment, so I simply did more payments like this with a few weeks in between. The payment was credited to my account after a couple of days, so probably some manual intervention by Barclays took place rather than a 'faster payment' type credit. 

RetSol

Spookily, I am going into my local branch of Barclays tomorrow to open a current account as I have concluded that it is the only way to get round the problems alludes to in this thread.  Their website claims that you can access your mortgage account online, as Animado says.  However, I have been trying to do this for three months without success.  I have spent hours waiting for them to answer the phone, spoken to 5 different Barclays employees about the issue and received 3 online passcodes in the post, all to no avail. Wish me luck! 

RetSol

P.S.  I went to my local branch of Barclays in north London this afternoon.  They are unable to open a current account for me in the branch at present and cannot offer me an appointment in the branch "until this has all died down in a bit".  They hope to be able to start offering appointments in a couple of weeks.   At their suggestion, I go home and attempt to open a current account online.  I follow their suggestion and I answer the security questions correctly but the system tells me that it cannot open a current account for me and that it may take up to 5 days to review my application before it reverts to me again.  I then receive an email from Barclays telling me simultaneously and confusingly that "We're reviewing your details and this can take up to 48 hours on a business day." and that I need to book an appointment with one of their " Community Bankers", ie that I must do the very thing that I have been told is impossible at present.  In addition, the email tells me "Please don't try to apply again online without first getting advice on the status of your application from your Community Banker.".  In the branch this afternoon, employee number 7 told me that if I made an online application but the system would not open a current account for me I would receive a reference number online which I could use in the branch to allow them to help me with my application with my current account.  I have received no such reference number.  
Kafka knew nothing.  Happily, there is no urgency for me about this issue.
I do worry that one of the UK's premier banking institutions is all ends up when it comes to adapting its systems and catering to customers' very obvious needs in the midst of the pandemic.