Asda Delivery Pass Renewal Confusion

Stompa

I have a 6 month Asda delivery pass (payable monthly, next payment due Jul 25) which is due to expire on Sep 24. Today I have a message saying:

Take action to renew your Delivery Pass

At the moment we are unable to sell new Delivery Passes to help us manage demand throughout COVID-19. However as an existing Delivery Pass holder you are able to renew your existing pass.

To renew now: click the link below to view your active pass information, then set auto-renew to 'on' and confirm the pop-up.

We are sorry if you've missed the opportunity to auto-renew, but we'll let you know as soon as Delivery Passes are available to buy again.

I'm puzzled as to why they're telling me this so early (given that it's almost 12 weeks to expiry), do they normally do this?

Steve_L

ASDA do seem to like to do things well in advance.

Being Friday, I've had my usual reminders not only to put in this week's order in by midnight tonight, but also to put in next week's order in by midnight next Friday.

Stompa

Steve_L said:

ASDA do seem to like to do things well in advance.

Being Friday, I've had my usual reminders not only to put in this week's order in by midnight tonight, but also to put in next week's order in by midnight next Friday.

Yes, I get that too, but 12 weeks seems a bit excessive!

Steve_L

Stompa said:

Steve_L said:

ASDA do seem to like to do things well in advance.

Being Friday, I've had my usual reminders not only to put in this week's order in by midnight tonight, but also to put in next week's order in by midnight next Friday.

Yes, I get that too, but 12 weeks seems a bit excessive!

Better this than 1 day too late?

My delivery pass, paid for up front, expires on 21 September, but no reminder has been received yet.

ASDA are  ... How can I put this kindly? ... Entertaining.

Stompa

Steve_L said:

Better this than 1 day too late?

My delivery pass, paid for up front, expires on 21 September, but no reminder has been received yet.

ASDA are  ... How can I put this kindly? ... Entertaining. 

Well TBH I'm not sure I need (or was expecting) a reminder.
I perhaps should have added that this was not a message sent to me as such, but one that appears when I log in to my Asda account and click on the 'envelope' icon to the left of 'Your Orders'.

Stompa

And now a rather odd email from them:

Update to Delivery Pass Service

As a delivery pass customer, we want to give you priority access to our delivery slots.

Your priority access is already up and running, so you don’t need to do anything, just book your slot as you would normally. The extra slots will mostly be a little further ahead in the calendar, rather than within the new few days, but you’ll get first priority to book as the slots become available.

Steve_L

Me too, To say thank you, here's something you've already got. I'd like to think that the person who wrote it understands it.

Stompa

Steve_L said:

Me too, To say thank you, here's something you've already got. I'd like to think that the person who wrote it understands it.

I doubt it, the intelligibility of their website and messages leaves a great deal to be desired!

Stompa

I don't know if it's related, but some odd behaviour when I just went to do my next order. The slot offered was not the weekly one I'd expected, but a week later (although I've not skipped a slot). Oddly my usual slot was available, I just had to book it manually.

Having spoken to Asda I'm told that recurring slots are not guaranteed, though quite why it was not offered when it was clearly available is a mystery.

Steve_L

I'll keep an eye open for anything similar.

Why do I suspect this is some managerial "bright idea", which will do nothing other than confuse the system, overworked staff and victims customers? 

What do they mean recurring slots aren't guaranteed ?What are we paying for?

Stompa

Steve_L said:

What do they mean recurring slots aren't guaranteed? What are we paying for? 

Well I guess we're paying for a delivery pass, which covers the cost of deliveries. We're not paying anything extra for the recurring slot.