The trainline refunds fiasco

redgirl7

I am interested to hear about problems others are having with the trainline refunds. Despite having a trainline account and purchasing tickets online they are delaying paying refund. 

daveyjp

You won't be alone.  Its why the best advice is not to use them.  Convenient for buying, too many issues when things go wrong.

tealady

They also charge a booking fee which is why I never use them.
Loads of train companies around that dont.

Hasbeen

Do not know why any one uses trainline? Booking fees, problems with refunds, etc. Just cut the middle man out and book direct.