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The trainline refunds fiasco

I am interested to hear about problems others are having with the trainline refunds. Despite having a trainline account and purchasing tickets online they are delaying paying refund. 


  • daveyjp
    daveyjp Posts: 12,698 Forumite
    First Post Name Dropper First Anniversary
    You won't be alone.  Its why the best advice is not to use them.  Convenient for buying, too many issues when things go wrong.
  • tealady
    tealady Posts: 3,775 Forumite
    Name Dropper First Post First Anniversary Mortgage-free Glee!
    They also charge a booking fee which is why I never use them.
    Loads of train companies around that dont.
    Find out who you are and do that on purpose (thanks to Owain Wyn Jones quoting Dolly Parton)
  • Hasbeen
    Hasbeen Posts: 4,404 Forumite
    First Anniversary Photogenic Name Dropper First Post
    Do not know why any one uses trainline? Booking fees, problems with refunds, etc. Just cut the middle man out and book direct.
    The world is not ruined by the wickedness of the wicked, but by the weakness of the good. Napoleon
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