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Morrisons click and collect weird response from company...
edited 26 June 2020 at 9:06AM in Gone Off!
7 replies 372 views
I like our Morrisons in Reading and normally shop personally, so decided to try click and collect when it was started at the store. Im not bad at the computer savvy stuff, but after an hour I just couldnt work out where it was online - I could only see home deliveries. Next time I was in store (and they were helpful) some staff tried to assist me, and one through their account on a phone could get to click and collect. This seemed strange so I emailed customer service and their reply was that my postcode wasnt in the click and collect range for the store (which seems strange) and secondly to get round this they suggested I change my postcode (even stranger as it means adding an address that isn't mine to the account). Problem is even that didnt work.... has anyone seen or heard of this?... I just don't understand their answer... my real postcode is a Reading one, so why would Morrisons be bothered about certain postcodes not being eligible, after all its me travelling to them not the other one round! Anyone enlighten me on what is going on?