Pension provider not paying my pension

NorfolkR

Hi,

In February of this year I wrote to a former employer pension administrator advising that I wished to take my pension and could they provide details of the fund and what needed to be done to allow me to take the pension from it.

After more than 4 months and numerous letters/emails they have not given any details for my pension. I have contacted the pensions ombudsman and other than an acknowledgement they have not responded.
If anybody has any suggestions it would be very much appreciated.

xylophone

Have you tried a phone call?

Dox

Have the pension scheme administrators responded at all, if only with an acknowledgement (automatic or otherwise)? Who are the administrators?

dunstonh

You say pension provider in your thread title but then say scheme administrator in your content.   This could just be terminology but can you confirm what type of pension you have?    Some group and occupational schemes have a provider and an administrator.  Some see the provider act as the administrator.

Marcon

Are you sure you have pension benefits within the scheme - what were your dates of employment/pension scheme membership? What sort of paperwork do you have - a leaving service statement ring any bells Are you sure your benefits haven't been transferred to another scheme? Amazing how many people simply forget that they've done that!

Assuming the administrators have the correct address for you (i.e. you've told them if you've moved house), you should have been receiving communications at least annually. 

Is this a trust based company scheme run by trustees, or some sort of group personal pension arrangement? If the former, you should have been receiving annual updates known as Summary Funding Statements on the overall health of the scheme if it's some sort of defined benefit/final salary arrangement. If it's a defined contribution arrangement (company or personal pension), you should have been receiving annual updates showing the value of your 'pot'.