We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
The Forum now has a brand new text editor, adding a bunch of handy features to use when creating posts. Read more in our how-to guide
Apple Watch
Hi All,
I recently had the screen come lose on my Apple watch on the 8th June 2020 I rang them to arrange for a repair, I was informed that they would be looking to Hold £506.44 on my card but this was not the amount I would be charged, being Apple I agreed and arranged for a collection, which has taken 10 days after they lost the item. I spoke to the support team as I was concerned that they had lost the item and that they would be sending me a new watch at £216, at this point I told apple support that I was original informed that before any repair was to happen I would be given the options and related costs, then I could then make an informed decision. I was told this was not the case and apple support would investigate. I then wrote an email detailing the conversation and all relevant information to Apple so as to keep a record also stating that I was very unhappy. This morning I have received an invoice from Apple for, that's right you guessed it £506.44 to send me a new watch, I checked the apple store where I can get a series 3 watch from £199 or a series 5 from £399, why would I pay more for an older product.....?
I have emailed Apple support again this morning to demand a full refund and that I don't want a replacement watch, they have informed me that I must accept the watch when it is delivered else I risk losing the money and the watch, can anyone advise how I get my money back?
thank you in advance.
I recently had the screen come lose on my Apple watch on the 8th June 2020 I rang them to arrange for a repair, I was informed that they would be looking to Hold £506.44 on my card but this was not the amount I would be charged, being Apple I agreed and arranged for a collection, which has taken 10 days after they lost the item. I spoke to the support team as I was concerned that they had lost the item and that they would be sending me a new watch at £216, at this point I told apple support that I was original informed that before any repair was to happen I would be given the options and related costs, then I could then make an informed decision. I was told this was not the case and apple support would investigate. I then wrote an email detailing the conversation and all relevant information to Apple so as to keep a record also stating that I was very unhappy. This morning I have received an invoice from Apple for, that's right you guessed it £506.44 to send me a new watch, I checked the apple store where I can get a series 3 watch from £199 or a series 5 from £399, why would I pay more for an older product.....?
I have emailed Apple support again this morning to demand a full refund and that I don't want a replacement watch, they have informed me that I must accept the watch when it is delivered else I risk losing the money and the watch, can anyone advise how I get my money back?
thank you in advance.
1
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 353.6K Banking & Borrowing
- 254.2K Reduce Debt & Boost Income
- 455.1K Spending & Discounts
- 246.6K Work, Benefits & Business
- 603K Mortgages, Homes & Bills
- 178.1K Life & Family
- 260.6K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 37.7K Read-Only Boards