NHS pension.

Almost-free

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Marcon

All pension scheme administrators are under enormous pressure, many working from home, and most having to get used to using new procedures to get things done. Clearly something isn't quite right, but it will be put right, so don't let it unshine the rest of your birthday. See if Monday brings the promised lump sum and if not, use the contact form rather than hanging on the end of a phone getting increasingly cross.