False weight costs in Morrisons

cymruchris

Did you mention it to the customer service desk? 

jon81uk

The calculation would be automatic but it is reliant on the person who adds that item into the computer system putting the right pack size in. The stock system probably needs one overall size to work out the price per from. So at some point someone needed to work out 8x330 and enter it in, looks like they got that wrong.

Steve_L

cymruchris said:

Did you mention it to the customer service desk? 

That's what I do when I spot these. Strictly speaking, it's a breach of the Price Marking Order 2004 and the supermarket could be fined. However, reporting it to the Trading Standards office isn't in my interest. If the supermarket gets fined, then that's less money they've got to buy me bargains.

General_Grant

Steve_L said:

cymruchris said:

Did you mention it to the customer service desk? 

That's what I do when I spot these. Strictly speaking, it's a breach of the Price Marking Order 2004 and the supermarket could be fined. However, reporting it to the Trading Standards office isn't in my interest. If the supermarket gets fined, then that's less money they've got to buy me bargains.

Speaking to Customer Service works if they understand. 


There's a similar maths problem with nutritional information - not necessarily Morrisons (as in thread heading).
For example if a fruit yoghurt has <0.5g fibre in 100g, how can 150g have 0.8g?  (Conventional rounding to 2dp doesn't get this result.)  That, of course, is on the printed information on the pack, not something printed off in store. 

Steve_L

General_Grant said:

Steve_L said:

cymruchris said:

Did you mention it to the customer service desk? 

That's what I do when I spot these. Strictly speaking, it's a breach of the Price Marking Order 2004 and the supermarket could be fined. However, reporting it to the Trading Standards office isn't in my interest. If the supermarket gets fined, then that's less money they've got to buy me bargains.

Speaking to Customer Service works if they understand. 

Before the "zombie apocalypse" and in what was then my usual store, they usually did. Occasionally, the person on the desk was young and hadn't been on the customer service desk very often, so you had to be the one to explain the potential consequences.

I recall having to do this once and I could see the security guard looking worried and quietly edging closer in the corner of my eye. Then I got to the bit about "buying me bargains" and the look of relief on his face was priceless. 

cymruchris

Steve_L said:

cymruchris said:

Did you mention it to the customer service desk? 

That's what I do when I spot these. Strictly speaking, it's a breach of the Price Marking Order 2004 and the supermarket could be fined. However, reporting it to the Trading Standards office isn't in my interest. If the supermarket gets fined, then that's less money they've got to buy me bargains.

Yes - that's what I do too. I let them know there's an error, and they usually thank me, and by the time I go next it's been updated. I'd rather do that than post a photo of it somewhere on a forum in shock and outrage as to how they could possibly make a mistake

pumpkin89

In this example it's because the product used to be 8 x 330ml cans.  Somebody has updated the product description to 6 x 330ml but not updated the actual product size in the database.

k3lvc

pumpkin89 said:

In this example it's because the product used to be 8 x 330ml cans.  Somebody has updated the product description to 6 x 330ml but not updated the actual product size in the database.

Or more likely a sugar tax issue that Zero/Diet and all other products in the range are in 8's but full fat Coke is in 6's to keep price alignment - someone's copied all the data down and there's no check in their systems that the end result is correct

jon81uk

k3lvc said:

pumpkin89 said:

In this example it's because the product used to be 8 x 330ml cans.  Somebody has updated the product description to 6 x 330ml but not updated the actual product size in the database.

Or more likely a sugar tax issue that Zero/Diet and all other products in the range are in 8's but full fat Coke is in 6's to keep price alignment - someone's copied all the data down and there's no check in their systems that the end result is correct

The system would just check there is a number in the unit size box and text in the product description. It wouldn't be able to check the number and text match.