Finance interest query

Abcdms

Hi All, 
Newbie here so please bear with! 

Recently I purchased a dishwasher using AO finance. I didn't need the item till end of June, so set delivery for then. I got an email RE:Statement from the finance provider. I logged in and noticed I had a current balance showing. 
I dropped them an email to query when interest will begin to accrue, for whatever reason they bounced me back to AO. 
I wanted to do 3 weekly installments in July to pay it off and avoid interest- Assuming interest accrued from the date of dispatch/delivery. To ensure I didn't get a missed payment on my credit report, I made a partial payment. 
I've since received my new statement and interest has been applied from the date of order [to clarify, I haven't received the item]. 
I've now cancelled the order to avoid further interest. 

Can someone advise if this is common practice?

I'm relatively new to finance, as I usually stick to my credit card and pay it off in full every month. I guess this was a lesson for me to learn.

ARH_2

Reviewing AO's FAQ, that's how it works. The extract being: "NewDay starts charging interest when a transaction’s been made (including any applicable fees), until it’s been fully paid off."

It does seem rough that you'd have to pay interest on a product that's not dispatched yet. I suppose the learning point for everyone is don't pre-order on finance.

I'd encourage you to complain to AO in the first instance. Have you done this? You didn't understand how interest was going to be charged, and this made material difference to the credit charge you'd end up paying. There's therefore a mis-selling case to be made. 

Once you've started the complaint process, the folks here can help you choose the next steps depending on how it goes. 

Abcdms

ARH_2 said:

Reviewing AO's FAQ, that's how it works. The extract being: "NewDay starts charging interest when a transaction’s been made (including any applicable fees), until it’s been fully paid off."

It does seem rough that you'd have to pay interest on a product that's not dispatched yet. I suppose the learning point for everyone is don't pre-order on finance.

I'd encourage you to complain to AO in the first instance. Have you done this? You didn't understand how interest was going to be charged, and this made material difference to the credit charge you'd end up paying. There's therefore a mis-selling case to be made. 

Once you've started the complaint process, the folks here can help you choose the next steps depending on how it goes. 

Thank you for your reply, I appreciate you taking the time and being thorough. I phoned the finance company today and asked for a refund for payment and accrued interest. They've arranged that for me, so no harm done! 
I'll remember to re-order from AO nearer the time in future. 😁