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Non delivery of online order

mytravelsmytravels Forumite
1 posts
MoneySaving Newbie
Hello there. 
I ordered an item online which has not arrived after 2 months! I received an email within a week saying the day my order would arrive.It did not. 
It gave a DHL tracking number which it would not recognise when I entered it on many attempts. I then called DHL which they also said they had no record of the tracking number. They gave me another DHL telephone number to call in Coventry who then also informed me that this number did not exist!  I then sent an email to the company I ordered it from, 2 times. They have never answered me. The order was apparently coming from China. I really do not know what to do as its something that I really needed and just want to know where it is. 
Thank you
Tracy Grant 
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