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HELP: Halfords Kids Bike Policy
I've bought a 24' kids bike for my son couple of weeks back.
My son was complaining about front break being very stiff since the day we bought it. I thought it would resolve itself as it was a new bike. But it only became worse.
So I took the bike to halfords today and explained them. They had a look and said that my son would have crashed and damaged the wheel which caused misalignment in the wheel.
He was just riding the bike only in our cul-de-sac street in my watch. This problem was clearly there since we bought it. Therefore I would like to know what's my rights here. I'm still within 28 days return policy.
I would really appreciate your feedback.
Their policy says,
28 day returns policy
If you change your mind, we are happy to offer you an exchange or refund for any goods returned within 28 days of purchase. Items must be unused, in original packaging, in a saleable condition and with a receipt. Excludes special orders and gift cards. For credit/debit card refunds, the card and card holder must be present. This does not affect your statutory rights.
Faulty goodsIf the product is faulty, we may offer an exchange, repair or refund in accordance with your consumer rights. Please retain your receipt as proof of purchase.