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ANDRE RIEÙ

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I was due to attend a concert on the 23rd April 2020. Based on the current situation this was 'postponed" The tickets were purchased for my parents who fall.into the vulnerable category due to age and health problems. I have emailed 3 or 4 times requesting the refund and stated why we can NOT attend my other date but I still have NO refund or response
 Please help as this is nearly £200 paid out and right now the monies are vital! 

Many Thanks 
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