ITV - how hard do they try to get hold of winners?

LadyL2013

I know on the T&Cs it says how many times they'll try to contact you, but it doesn't say if they'll leave a voicemail if you don't answer, or try your email as well, for example. So I was just wondering if anyone knew the answer?

mjm3346

Depends on the individual T&Cs which spell out what contact attempts they will make and usually over what time period (if it doesn't say they will e-mail or leave a voicemail then don't expect them to do either) 

libra10

I found this information from ITV's FAQs, if it helps.

How do I know if I’ve won an ITV competition? Are the winners displayed anywhere?

For in-show competitions, the winner(s) are usually contacted on the phone number provided when entering, so we can confirm their eligibility to enter and confirm their details.

You can find a list of confirmed winners at www.itv.com/winners.

I’ve received an SMS or voicemail from ITV saying that you’re trying to contact me - what should I do?

If you’ve received an SMS or voicemail from ITV saying that we are trying to contact you about a competition, you don’t normally need to do anything. Just watch out for us trying to call you again from the number mentioned in the SMS or voicemail, and make sure you answer when we call.

mjm3346

https://www.itv.com/terms/competitionsandvotes/generalcompetitionvoteandpolltermsandconditions

5.1. General contact: The winner will be contacted as soon as practicable on or after the draw date or judging date (as appropriate) as indicated in the interaction information. Reasonable efforts will be made to contact a winner on the phone number provided when entering the promotion or such other method of contact deemed appropriate by the Promoter in its sole discretion in the circumstances. Unless the prize is time critical or time sensitive, the Promoter will try to contact the winner over a 4 week period.

5.2. Time critical: Where the prize must be taken up within 1 month of the close date of the competition, the competition will be considered “time critical”. As a winner needs to be found before the time to take up the prize passes, the interaction information will indicate the date(s) when entrants must be contactable and the Promoter will try to contact the winner on the phone number (or other method of contact (if appropriate)) provided, calling three times in a three-hour daytime period or as indicated in the interaction information.

5.3. Time sensitive: Where the prize must be taken up by a date which is more than 1 month but less than 6 months after the close date of the competition, unless otherwise stated in the interaction information the Promoter will try to contact the winner on the phone number (or other method of contact (if appropriate)) they provided over a two week period or as indicated in the interaction information.

5.4. If the winner cannot be contacted or successful contact is not made within the time periods set out in clauses 5.1 to 5.3 above or as otherwise set out in the interaction information (as applicable) or if the winner fails to meet any of the eligibility requirements or is otherwise unable to comply with the interaction terms and conditions, this may result in forfeiture of the prize and the Promoter reserves the right to disqualify that entrant (without further liability to that entrant) and offer the prize to the next eligible entrant and thereafter until a winner is found.