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CSA Getting back overpayment - Fees ?

I’m due a refund on overpayment of around 6 months as my son started full time employment without my knowledge. When I spoke to the CSA the figure they quoted was around 20% less than I had paid out. Am I correct in thinking they take out a ‘fee’ 
If they do take out a fee and it’s not my fault for overpaying should I not get back what I paid?

John P

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