Return to sender since 28th March Collect Plus

lje17

A parcel was being returned to House of Fraser. Paid for delivery from local Collect+ and off it went. They attempted delivery 3 times (the address was printed incorrectly by Collect+ and is different to the return address in the house of fraser website) and failed. The parcel therefore should have been returned to sender. The parcel has been sat at "return to sender" since 28th March!!! Having contacted Collect+ 4 times with promises of returning this as high priority, we haven't received this back AND chances are we have passed the refund date IF we did ever get the parcel back. Any ideas? We would be happy just to receive the parcel back at this point but we are constantly being fobbed off from Collect+. Even left a review on trust pilot and their reply was to email them which we did which they never answered. The total cost of the package is about £150.  TIA