I won four holidays but one has been cancelled where do I stand?

soontobemrs1

Hello All
In January I won four foreign holidays on a well known radio station. We had to take them during certain times of the year, April being one of them. We have one booked for July, one for August and one for October.
The April one has understandably been cancelled and we are worried about July's too. Where do we stand will the holiday company (jet2) honour these holidays for next year? They are all paid for we haven't paid a thing two have been definitely confirmed being the August and October one. The July one has never been confirmed as booked.
Any advice would be most appreciated

Thanks

mjm3346

Only they would know what they might do but in part it will depend on when flights are allowed from here as well as to the chosen destination (I very much doubt that will be within the next three months)

Etccarmageddon

It should still be covered by ABTA rules

jonesMUFCforever

Etccarmageddon said:

It should still be covered by ABTA rules

What ABTA rules? As the OP has not paid for these holidays it will the terms and conditions of the competition that will come into play.
This might be forfeiting some of the holidays or perhaps they will allow a change of dates or replace the holidays with another prize of a similar value?
If it is a Bauer station then you can view the T&C's on any Bauer radio/magazine website

eyeballpaul

Was it this comp?

 

https://win.heart.co.uk/jet2holidays2020/

 

THE ULTIMATE FAMILY HOLIDAY | HEART NETWORK | JANUARY 2020
RULES
- The following rules (“Specific Rules”) together with the general competition terms and conditions (which can be found at https://www.heart.co.uk/terms-conditions/ (the “ Competition Terms and Conditions”) of Global (as defined in the Competition Terms and Conditions apply to ‘The Ultimate Family Holiday’ radio competition (the “Competition") which will run from Wednesday 8th January to Friday 17th January 2020 on Heart (the “Radio Station”).
- Anyone who enters the Competition (an “Entrant”) will be deemed to have read and accepted the Specific Rules and the Competition Terms and Conditions and will be bound by them.






ELIGIBILITY:
- Entrants must be aged 18 or over.
- Entrants must be a UK resident.
- Entry is restricted to one entry per person; duplicate entries will be excluded from the Competition.
- Employees and officers of Jet2holidays, Jet2.com Limited ("Jet2.com"), Fowler Welch-Coolchain Limited, Dart Group plc or any organisation professionally involved with the prize draw, or their close relatives, are not eligible to enter.
- Entrants can only win one prize across the competition.

PRIZES:
MONDAY 13TH JANUARY RUNNER UP

There will be one winner who will win a 7 night holiday on a Half Board basis in a Family Room at the 4+ star Iberostar Club Cala Barca Hotel in Cala Mondrago, Majorca for a family of four (2 adults and up to 2 children up to the age of 16 years on the date of return).

- Room type according to availability.
- The prize includes return flights from any of the UK bases from which Jet2holidays fly directly to the destination.
- The prize includes £500 spending money (provided by Global) made payable in the form of a cheque.
- The prize includes holiday insurance (provided by Global).
- This prize holiday must be booked by 29th February 2020 and travel to and from destination to be taken between the following dates: 10/02/20 - 01/03/20 & 30/03/20 - 19/04/20 & 25/07/20 - 17/08/20 & 12/10/20 - 01/11/20.
- This prize is subject to the Holiday Prize Terms and Conditions.
- Prize number – 1.

TUESDAY 14TH JANUARY RUNNER UP

There will be one winner who will win a 7 night holiday on a Half Board basis in a Family Room at the 4 star Iberostar Creta Marine Hotel in Rethymnon, Crete for a family of four (2 adults and up to 2 children up to the age of 16 years on the date of return).

- Room type according to availability.
- The prize includes return flights from any of the UK bases from which Jet2holidays fly directly to the destination.
- The prize includes £500 spending money (provided by Global) made payable in the form of a cheque.
- The prize includes holiday insurance (provided by Global).
- This prize holiday must be booked by 29th February 2020 and travel to and from destination to be taken between the following dates: 30/03/20 - 19/04/20 & 25/07/20 - 17/08/20 & 12/10/20 - 01/11/20.
- This prize is subject to the Holiday Prize Terms and Conditions.
- Prize number – 2.

WEDNESDAY 15TH JANUARY RUNNER UP

There will be one winner who will win a 7 night holiday on an All Inclusive basis in a Family Room at the 4 star Iberostar Cala Domingos Hotel in Calas De Mallorca, Majorca for a family of four (2 adults and up to 2 children up to the age of 16 years on the date of return).

- Room type according to availability.
- The prize includes return flights from any of the UK bases from which Jet2holidays fly directly to the destination.
- The prize includes £500 spending money (provided by Global) made payable in the form of a cheque.
- The prize includes holiday insurance (provided by Global).
- This prize holiday must be booked by 29th February 2020 and travel to and from destination to be taken between the following dates: 10/02/20 - 01/03/20 & 30/03/20 - 19/04/20 & 25/07/20 - 17/08/20 & 12/10/20 - 01/11/20.
- This prize is subject to the Holiday Prize Terms and Conditions.
- Prize number – 3.


THURSDAY 16TH JANUARY RUNNER UP

There will be one winner who will win a 7 night holiday on a Half Board basis in a Family Room at the 4+ star Iberostar Lanzarote Park Hotel in Playa Blanca, Lanzarote for a family of four (2 adults and up to 2 children up to the age of 16 years on the date of return).

- Room type according to availability.
- The prize includes return flights from any of the UK bases from which Jet2holidays fly directly to the destination.
- The prize includes £500 spending money (provided by Global) made payable in the form of a cheque.
- The prize includes holiday insurance (provided by Global).
- This prize holiday must be booked by 29th February 2020 and travel to and from destination to be taken between the following dates: 10/02/20 - 01/03/20 & 30/03/20 - 10/4/20 & 25/07/20 - 17/08/20 & 12/10/20 - 01/11/20.
- This prize is subject to the Holiday Prize Terms and Conditions.
- Prize number – 4.


FRIDAY 17TH JANUARY RUNNER UP

There will be one winner who will win a 7 night holiday on a Half Board basis in a Family Room at the 4 star Iberostar Cristina Hotel in Playa De Palma, Majorca for a family of four (2 adults and up to 2 children up to the age of 16 years on the date of return).

- Room type according to availability.
- The prize includes return flights from any of the UK bases from which Jet2holidays fly directly to the destination.
- The prize includes £500 spending money (provided by Global) made payable in the form of a cheque.
- The prize includes holiday insurance (provided by Global).
- This prize holiday must be booked by 29th February 2020 and travel to and from destination to be taken between the following dates: 10/02/20 - 01/03/20 & 30/03/20 - 19/04/20 & 25/07/20 - 17/08/20 & 12/10/20 - 01/11/20.
- This prize is subject to the Holiday Prize Terms and Conditions.
- Prize number – 5.

FRIDAY 17TH JANUARY ULTIMATE WINNER

There will be one winner who will win a 7 night holiday on a Half Board basis in a Family Room at the 5 star Iberostar Selection Anthelia Hotel in Costa Adeje, Tenerife for a family of four (2 adults and up to 2 children up to the age of 16 years on the date of return).

- Room type according to availability.
- The prize includes return flights from any of the UK bases from which Jet2holidays fly directly to the destination.
- The prize includes £500 spending money (provided by Global) made payable in the form of a cheque.
- The prize includes holiday insurance (provided by Global).
- This prize holiday must be booked by 29th February 2020 and travel to and from destination to be taken between the following dates: 10/02/20 - 01/03/20 & 30/03/20 - 10/4/20 & 25/07/20 - 17/08/20 & 12/10/20 - 01/11/20.
- This prize is subject to the Holiday Prize Terms and Conditions.
- Prize number – 6.

AND a 7 night holiday on an All Inclusive basis in a Family Room at the 4 star Iberostar Herceg Novi Hotel in Herceg Novi, Montenegro for a family of four (2 adults and up to 2 children up to the age of 16 years on the date of return).

- Room type according to availability.
- The prize includes return flights from any of the UK bases from which Jet2holidays fly directly to the destination.
- The prize includes £500 spending money (provided by Global) made payable in the form of a cheque.
- The prize includes holiday insurance (provided by Global).
- This prize holiday must be booked by 29th February 2020 and travel to and from destination to be taken between the following dates: 30/03/20 - 19/04/20 & 25/07/20 - 17/08/20 & 12/10/20 - 01/11/20.
- This prize is subject to the Holiday Prize Terms and Conditions.
- Prize number – 7.

AND a 7 night holiday on a Half Board basis in a Family Room at the 4+ star Iberostar Club Cala Barca Hotel in Cala Mondrago, Majorca for a family of four (2 adults and up to 2 children up to the age of 16 years on the date of return).
- Room type according to availability.
- The prize includes return flights from any of the UK bases from which Jet2holidays fly directly to the destination.
- The prize includes £500 spending money (provided by Global) made payable in the form of a cheque.
- The prize includes holiday insurance (provided by Global).
- This prize holiday must be booked by 29th February 2020 and travel to and from destination to be taken between the following dates: 10/02/20 - 01/03/20 & 30/03/20 - 19/04/20 & 25/07/20 - 17/08/20 & 12/10/20 - 01/11/20.
- This prize is subject to the Holiday Prize Terms and Conditions.
- Prize number – 8.

AND a 7 night holiday on a Half Board basis in a Family Room at the 4 star Iberostar Hotel in Estepona, Costa Del Sol for a family of four (2 adults and up to 2 children up to the age of 16 years on the date of return).
- Room type according to availability.
- The prize includes return flights from any of the UK bases from which Jet2holidays fly directly to the destination.
- The prize includes £500 spending money (provided by Global) made payable in the form of a cheque.
- The prize includes holiday insurance (provided by Global).
- This prize holiday must be booked by 29th February 2020 and travel to and from destination to be taken between the following dates: 10/02/20 - 01/03/20 & 30/03/20 - 19/04/20 & 25/07/20 - 17/08/20 & 12/10/20 - 01/11/20.
- This prize is subject to the Holiday Prize Terms and Conditions.
- Prize number – 9.

HOLIDAY PRIZE TERMS AND CONDITIONS

1. The prize and dates are subject to flight and hotel availability at the time of request and may only be taken during the timeframes specified in the individual prize terms. Please note, prize flights are limited on the flights operated by Jet2.com and may be unavailable even if there is general availability on a particular flight.

2. The prize is subject to the Jet2holidays and Jet2.com general terms and conditions which can be found at www.jet2holidays.com/terms-and conditions and www.jet2.com/terms respectively. In the event of any conflict, these Holiday Prize Draw Terms and Conditions shall take precedence.

3. Jet2holidays reserves the right (but shall be under no obligation) to offer alternative dates/destinations of equal or greater value.

4. The prize is non-transferable and may not be exchanged for cash. The prize must be taken by the prizewinner (who must be over the age of 18) along with their selected travel companions notified to Jet2holidays in the relevant booking, subject to the maximum number of passengers specified within the prize details. Flights must be taken at the same time from the same airport.

5. Any optional purchases or supplements are extra and are subject to the standard Jet2holidays or Jet2.com terms and conditions and any applicable charges must be paid for by the winner at the time of booking for all the travelling party.

6. The prize duration cannot be extended, and the hotel and/or room type will not be changed by the winner. Any additional passengers booked will be charged at normal rates for additional flights and rooms. Please note, once you have made a booking you cannot amend the travel dates.

7. Where the maximum hotel child age differs to the child age stated above, Global reserves the right to amend the room type to accommodate all passengers.

8. Jet2holidays reserves the right to amend or cancel the flights or holiday for administrative reasons without prior notice. Please note that the Jet2.com flight schedules are not guaranteed. Flights to certain destinations are only available on certain days.

9. This prize includes 1 free item of checked baggage per person up to 22kg and airport transfers to and from the hotel. Provided that the winner lives within the UK, if a winner doesn’t live within a reasonable radius to the airport (60 miles) then Jet2holidays will arrange transport for the winner to get to the airport (this may include any form of transport such as train, coach, bus or taxi, to be selected at Jet2holidays discretion).

10. Travel insurance and spending money is provided by Global. is provided by Global.

11. All passengers must have a valid passport to travel and must meet all relevant visa and/or other entry requirements.

12. Jet2holidays will not be liable for any cancellations or changes to the prize draw or the prizes, or for any loss or damage. Nothing in these terms shall exclude or limit the liability of Jet2holidays in relation to personal injury or death caused by Jet2holidays negligence or for fraud.

13. These terms are subject to English Law and by submitting an entry, Entrants submit to the exclusive jurisdiction of the courts of England.

14. Global reserves the right to substitute the prize with another prize at its absolute discretion.

15. Entrants’ details will be used to administer the competition. When entering the competition entrants will be invited to opt in to receiving marketing from Jet2holidays. If entrants choose to opt in, their details will be retained by Jet2holidays for the purposes of marketing (which may include activities such as passing on information about deals, offers and promotion codes from Jet2holidays). Details will be used in accordance with the Jet2holidays privacy policy (see https://www.jet2holidays.com/privacy-policy).

16. Please allow up to 28 days from point of contact to receive your cheque.

17. Global is the promoter of this Competition.

 

https://forums.moneysavingexpert.com/discussion/6088842/e-17-01-11am-win-the-ultimate-year-of-family-holidays-with-jet2holidays-must-go-on-air&utm_source=MSE_FS&utm_medium=Email&utm_term=07-Jan-20

 

[Deleted User]

 Did you really want to go with everything going on?
your best bet would be goodwill gesture, contact the radio station and explain it's been cancelled.  

[Deleted User]

 They're a big competition provider so can't see them not offering another prize given the circumstances ♥️

mjm3346

36. We (including the promotion partners) will, of course, try to provide the prize as described. Occasionally, circumstances beyond our reasonable control might make this difficult or impossible. For example, if a prize involves a meet and greet with a celebrity they may be unwell or their commitments may change, or if the prize involves travel or tickets to an event, weather conditions or other circumstances might mean that plans are disrupted, postponed or cancelled. When we can’t deliver a prize as described, we will always do our best to provide you with an alternative which we consider to be a reasonable replacement in all the circumstances. We will consult with you when we do so because we don’t want you to be disappointed, but you understand that the replacement may not be identical to the original prize. 

soontobemrs1

Fabulous so my next question without wanting to be crass and inconsiderate as I'm not that person believe me. I feel awful asking but we have never ever won a competition like this before it's a prize of a lifetime and we are although devastated happy to come out of all this with our health. When should I ask about an alternative prize? When lockdown is over? How would you word it? We are actually happy to be just going on one or two holidays if indeed we do manage to get them 🤣🤣😂😂

Mariobug25

soontobemrs1 said:

Fabulous so my next question without wanting to be crass and inconsiderate as I'm not that person believe me. I feel awful asking but we have never ever won a competition like this before it's a prize of a lifetime and we are although devastated happy to come out of all this with our health. When should I ask about an alternative prize? When lockdown is over? How would you word it? We are actually happy to be just going on one or two holidays if indeed we do manage to get them 🤣🤣😂😂

They will be being inundated at the moment with so many cancelled holidays and issuing of refunds etc. I’d personally wait until things have settled down a bit. 

smitchy73

Perhaps you still have the contact details from the department at Jet2 who advised you of the details of the win, not sure how it works!, but if you have a number or email you could drop them a message just to ask, and wish them all the best at the same time, what with being overly busy.  They were one of the first to start offering free re-booking and automatically offering the same holiday next year(I think!)