Free trials - Stockopedia, will I be charged and if so, what can I do?

Peter.Siffredi

Hi,

I'm trying a trial subscription of stockopedia and would like to cancel as I'm not getting the full use out of it. Looking at the instructions from their cancellation page I should be able to cancel during the trial, but I don't have any option to cancel, only an option to subscribe now, which I don't want to do. My trial period ends on 6/4/20, being a weekend there seems to be no support. I'd like to cancel without being charged an annual renewal fee on Monday. Can someone please advise what I can do?
I signed up to the trial using Paypal.

Thanks
Their online help states cancel using below:

"From the page called ‘Billing & Subscription’, you will see the link 'Edit my Account'. Clicking that link takes you to your payment pages on our secure payment micro-site where you can cancel / restart your subscriptions. From there, you can then upgrade to a new plan or cancel your access to the Stockopedia premium features."
But when I login, there's no cancel option :-(

Dox

I certainly wouldn't let it spoil your weekend!

If you go to https://www.stockopedia.com/about/ you will see an interesting guarantee form the CEO (he seems a bit confused about the duration of the free trial, but I don't think that matters):

If you sign up for a completely free 14-day trial, you'll immediately feel the benefits of our easy to use and simple to navigate service. But the real benefits of a Stockopedia subscription are felt over time. If you decide to carry on for a full subscription, plans start at £225 per year.

Should Stockopedia not measure up to your expectations, you may cancel within the 1-month trial period and you won't be charged anything. No questions asked. Furthermore, if you are not fully satisfied and cancel within 30 days after the billing date, we will issue you a complete refund. I can make this offer as almost everyone who takes a subscription stays for the long term. So this is my 100% money back guarantee.

Keep your screenshot, though, in case you need to demonstrate to them that you were unable to cancel.