Fault with Vivoactive 3 (not so smart watch)

Ipswichme

I have owned my Vivoactive 3 for 2 years and 1 month and now have a mark on the Vivoactive 3 glass. No damage to the outside but a hugely annoying mark that is in the centre of the watch face. This is caused by a fault that many other people are reporting on chat forums. The watch was bought on 1st February 2018 for £249.99. It has been well looked after. Garmin responded, 'we have determined that your Garmin device will need to be booked in for a replacement' but then advised that as my warranty is 1 month outside of the guarantee period I need to pay £96 for a replacement. I asked for a 'good will' gesture but they refused. I am now left with a bad taste in my mouth, it is evident that Garmin are selling a watch with a manufacturing fault and again potentially making money from the replacement watches. Very disappointed as I don't think this watch is worth £249.99 + £96 and will now make a point to inform as many people as possible so that they are aware of the issue before they consider purchasing this watch

Tigsteroonie

What is the fault that has created a mark in the centre of the watch face (presumably on the inside of the glass)?

Ipswichme

Its a manufacturing fault with the watch glass experienced by many Vivoactive users. A white blotch appears and grows with time. Garmin has provided No explanation to the fault. Garmin will also charge a significant sum to any users who are outside of their warranty period.

Manxman_in_exile

How does it affect the functionality of the watch?  Can it not be read?

(Or you could ask, I think, BananaRepublic.  They were under the mistaken impression that you could get faulty items replaced for up to six years - you can't).