Les Mills On Demand - access issues

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I recently signed up to Les Mills on demand as, like many others, my gym is closed indefinitely. I downloaded the app both to iPad and Samsung phone however cannot use it. Attempting to access on either prompts me to enter my email address then await a link which I click on. It states this should sign me into the app however it doesn’t. Not on iPad or on phone. The only way I can access it is via the website which is slow and clunky. I also wished to download several routines so I could use them offline and avoid streaming however it doesn’t allow me to download either.
Does anyone have any experience of this. I’m really unimpressed so far, it could be a short lived membership.
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