John Lewis returns

jbcksshm

Morning, trying to find out if John Lewis have extended their returns policy. Normally 35 days but store closed and not sure if it’s an essential journey to the post office, think not!  Can’t see any updated CV details on JL website. Thanks. 

Mrs_Bones

jbcksshm said:

Morning, trying to find out if John Lewis have extended their returns policy. Normally 35 days but store closed and not sure if it’s an essential journey to the post office, think not!  Can’t see any updated CV details on JL website. Thanks. 

This is what it says on the JL website....
"If you have been unable to return an unwanted item due to self isolation restrictions, we will honour a late return as long as the item meets the other terms of our returns policy including a valid proof of purchase such as a receipt or delivery note.

For smaller items, our carriers can collect parcels if left in a safe place. .

Larger items such as appliances and furniture, home collections for returns are not possible from customers who are self-isolating.

If you’re having problems with a product you’ve purchased, please contact us." 

jbcksshm

Thank you for your reply, I looked and looked for info! 

apuk2004

Help, I have bought a smartwatch a few days ago and they wont let me return it as they say it will contain personal data even though you can factory reset!?! Doesn't seem fair.