Should I change Mortgage Broker?

Tokyomofo

Hi all, 
Hoping to gain some advice as I am currently in a bit of a pickle! I am a newly qualified nurse with a salary of 23k P.A (Started in October 2019) I am due a payrise in April to go to 28k P.A - This is following my probation period ending, my line manager and HR have written a supporting statement to confirm this. Although the broker initially told me this would be sufficient, the lenders are now saying that will not lend until they see evidence of this pay slip with the increased pay evidenced. As this payslip is going to be 2 months away, my broker has advised me to withdraw from the sale so my mortgage offer is not declined. 
The broker has only approached one lender and so I am wondering if it best to find a new broker (Potentially the one working with the vendors estate agents?) 
My offer was accepted on 25.01.20 so things are starting to drag. The valuation was done a month ago and that was all fine. I have paid for my searches and building survey and again no problems. I felt the broker lost interest in my case when I did not take any of the supplementary insurances (I don't have my own family or much furniture so didn't deem life or contents insurance necessary!) 
I have a 10% deposit available and am a FTB. Am I able to have 2 mortgage applications open at the same time or is it best to withdraw from this initial broker completely? 

Any advice greatly appreciated. 

JustJane101

How much are you looking to borrow? I seem to understand most mortgages are done on affordability now, and not wages per say. Is there any debts you could clear to make your affordibility look better for now?

Tokyomofo

Hi there, I'm looking to borrow £115000. The only debt I have is my student loan which is about £20 per month. I don't own a car and cycle everywhere! I also have a part time job grossing about £400 per month but this is zero hour contract so the broker told me this doesn't count towards anything? 

[Deleted User]

Plenty lenders can take a payrise 3 months in advance.  The furthest I've managed is 5 months. 

Ask your broker if there is another reason the income can't be used?  If he/she is still clueless then approach another broker for a fact find and a 2nd opinion 

ACG

If HR have confirmed you 100% will be getting a payrise (not subject to probationary being passed) then it will be accepted with some lenders. If it has strings attached which this appears to, I am not sure there are many/any lenders who will accept it. 

The bit that makes me think your broker is a bit pants however is pulling out of the purchase so that your mortgage offer is not declined. Your mortgage has not been declined, they are just not prepared to offer you the amount you want as things stand. 

Tokyomofo

Thanks for your advice everyone. I believe that the problem may of stemmed from the wording from HR in the confirmation on the payrise, as it initially said 'is due to increase as of April 1st subject to line manager approval'. I have since been up to HR and they have said they are willing to clarify that it IS going up as they have confirmation from my manager. However when the lender rang HR they spoke to an office junior who stated that my probation may continue until December 2020! This was incorrect information but since then they have stated they will not consider it until they now see a paycheck with the increase on. 
I have all the relevant letters from HR stating the increase so am just thinking whether it's best to start fresh with a new broker. 

roosterpotatoes

As long as the lender has written confirmation from your employer of your pay rise there is no reason as to why a lender would not accept this.  A reputable lender would write out to your employer to gain this clarification.  Your brokers admin should know exactly where this is up to 

haras_n0sirrah

If the lender has phoned your employer and been told it is subject to passing probation which may be extended I can understand why they want it on your payslips (Halifax by any chance?)

ACG

Your broker should be able to get everything back on track if HR are now all in agreement the pay rise will happen with no strings attached. It is not difficult to rectify but obviously it depends on how experienced they are. 

Tokyomofo

Thanks all, hoping this will be sorted in the next few days. So hard to remain level headed in all of this - hoping the broker is used to people stressing out around this stage. Ultimately, on the memorandum of sale it said expected completion of 29.04.20 so there's still a bit of time to play with!