Boots halts Advantage Card payments after cyber attack 5 March 2020 at 12:00PM in Shop but don't drop 3 replies 291 views

Former_MSE_Callum

Boots customers have been left unable to Advantage Card points to pay for their shopping, after a cyber attack...

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Boots halts Advantage Card payments after cyber attack

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philatio

Been unable to use points since lunchtime yesterday.
Nothing on the Boots website. No mention on their twitter. No indication of when things will be back to normal.
Really poor.

cornered

I have £50+ stuck in the Advantage card scheme and didn’t know anything about the cyber attack until I tried to use the card back at the end of Feb. Numerous phone calls and 2 replacement cards and I still can’t use the points to pay for anything. I have now been told by an operator that all resources are now focused  on COVID. I have emailed head office asking for the balance to be converted onto a gift card. 

General_Grant

The last time I redeemed some Advantage Points was 16 March.  That was in a store.  Are you trying online?