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Boots halts Advantage Card payments after cyber attack

Boots customers have been left unable to Advantage Card points to pay for their shopping, after a cyber attack...

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Boots halts Advantage Card payments after cyber attack


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  • philatiophilatio Forumite
    675 Posts
    Part of the Furniture 500 Posts Combo Breaker
    Been unable to use points since lunchtime yesterday.
    Nothing on the Boots website. No mention on their twitter. No indication of when things will be back to normal.
    Really poor.
  • corneredcornered Forumite
    1 Post
    First Post
    I have £50+ stuck in the Advantage card scheme and didn’t know anything about the cyber attack until I tried to use the card back at the end of Feb. Numerous phone calls and 2 replacement cards and I still can’t use the points to pay for anything. I have now been told by an operator that all resources are now focused  on COVID. I have emailed head office asking for the balance to be converted onto a gift card. 
  • General_GrantGeneral_Grant Forumite
    4.5K Posts
    Part of the Furniture 1,000 Posts Name Dropper
    The last time I redeemed some Advantage Points was 16 March.  That was in a store.  Are you trying online?
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