My Mother scammed out of £8.2k in telephone scam.

Sparkybhoy88

glennevis said:

The only time Santander ever texted me requiring a simple 'Y' reply from me was after other security checks and questions when a high-value transfer was set up by me. And the txt asking for a "Y" reply was received EXACTLY one hour after they sent me the following txt:

"*Take Five to stop fraud, don't be a scam victim* We'll send you a text in about an hour from 447xxxxxxxx to check some recent activity on your account. If you’ve been asked to transfer your money to a safe account, don’t proceed. Hang up on any caller and phone us immediately. Requests like this will be fraudulent."

So I would assume your mother received the same alert, giving her one hour to phone Santander to say that she had been asked to transfer money to a safe account. Instead she chose to answer the txt she received from Santander with "Y".

Don't see what more Santander could have done.

They could have phoned her, they had been warned she was concerned.