Amazon gift card

I got an Amazon gift card for Christmas bought at Tesco.. I am only now trying to redeem it. The claim code doesn't look like the one on my gift card. Do Amazon gift cards from Tesco have a different claim code? It says it is invalid Have tried for an hour trying to get through to  Amazon and they are sending me round in circles. Can't find a phone number or  email address. The Assistant doesn't give me anywhere to ask questions. Getting very upset now. Can anyone help? 
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