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Tax-Free Childcare
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philcc
Posts: 13 Forumite

Hi
Anyone know what could be the reason / what's going on please?
Thanks,
Phil
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Comments
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Hi Phil,Did you ever get anywhere with this. We have the same message, no letter for weeks. Tried calling days on end cant even get through or just cut off.Cheers0
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Hello i had the same message today aswel and am going to try ring in tomorrow. Its worrying as I only applied about a month ago.0
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I've also just had this same message.Googling the error "Your access to Tax-Free Childcare has been suspended and we've written to you to explain why" brings you to this page.I log in regularly and have never had a problem before. I'm wondering if there is an issue with the website rather than my account.
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Yeah seen as soo a few of us have had this message since May.
It did ask me a few security questions so wondered if I had got them wrong aswel. Did you have a few security question's? Also I'm having to fill out my sons autumn form for funding should I use the same code as before?0 -
Yes I have just had the same message. I too had some security questions as I was just paying my childcare provider but I am 100% sure I got them right so i think it must be a website glitch. Which makes me feel a little bit less stressed out. I don't think the code changes now but I'm not 100% sure.
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Yes does make me feel a little less stressed I hate all this. If I get through to them tomorrow I will let you all know.0
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Hello so I rang about the childcare this morning got straight through i had locked myself out of my account that was all had to wait for an email from them to let me back in.0
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Thanks. Yes me too. I've been told I'll get a reset email but not received yet.0
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She said it can take about 48hours. Mine come through really quick0
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Hi all, I have the same issue.
Did you got any answer?
Kind Regards
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