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Tax-Free Childcare

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philcc
philcc Posts: 13 Forumite
Second Anniversary 10 Posts
edited 14 February 2021 at 1:36AM in Child support
Hi

Anyone know what could be the reason / what's going on please?

Thanks,

Phil




«1

Comments

  • Hi Phil,
    Did you ever get anywhere with this.  We have the same message, no letter for weeks. Tried calling days on end cant even get through or just cut off.

    Cheers
  • Hello i had the same message today aswel and am going to try ring in tomorrow.  Its worrying as I only applied about a month ago.
  • mike_
    mike_ Posts: 3 Newbie
    First Post
    I've also just had this same message.
    Googling the error "Your access to Tax-Free Childcare has been suspended and we've written to you to explain why" brings you to this page.
    I log in regularly and have never had a problem before. I'm wondering if there is an issue with the website rather than my account.
  • Yeah seen as soo a few of us have had this message since May.
    It did ask me a few security questions so wondered if I had got them wrong aswel. Did you have a few security question's? Also I'm having to fill out my sons autumn form for funding should I use the same code as before?
  • 1418nat
    1418nat Posts: 2 Newbie
    First Post
    Yes I have just had the same message. I too had some security questions as I was just paying my childcare provider but I am 100% sure I got them right so i think it must be a website glitch. Which makes me feel a little bit less stressed out. I don't think the code changes now but I'm not 100% sure. 

  • Yes does make me feel a little less stressed I hate all this. If I get through to them tomorrow I will let you all know. 
  • Hello so I rang about the childcare this morning got straight through i had locked myself out of my account that was all had to wait for an email from them to let me back in. 
  • Thanks. Yes me too. I've been told I'll get a reset email but not received yet. 
  • She said it can take about 48hours. Mine come through really quick
  • Hi all, I have the same issue.
    Did you got any answer?
    Kind Regards
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