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Item not delivered as problem with customs - Amazon
 
            
                
                    paul2louise                
                
                    Posts: 2,565 Forumite
         
             
         
         
             
         
         
             
                         
            
                        
             
         
         
             
         
         
            
                    I ordered a kitchen utensil from Amazon from an overseas seller.
Got this email. Is it legit. Never had anything like this before. Thanks
Dear friend,
I am sorry to tell you that I received a notification from the logistics provider today that this order has been returned by the customs.[important]
We are so sorry for the matter.
We have refunded you of £3.59. Please check it. The amazon will process the refund within a week. Don't worry about it.[important]
We make sincere apologize for the inconvenience caused.
So sorry.
Hope to get your understanding.
Have a nice day!
Best regards
                
                Got this email. Is it legit. Never had anything like this before. Thanks
Dear friend,
I am sorry to tell you that I received a notification from the logistics provider today that this order has been returned by the customs.[important]
We are so sorry for the matter.
We have refunded you of £3.59. Please check it. The amazon will process the refund within a week. Don't worry about it.[important]
We make sincere apologize for the inconvenience caused.
So sorry.
Hope to get your understanding.
Have a nice day!
Best regards
0        
            Comments
- 
            I thought it was the recipient who received any customs demands not the seller? But no, I've never heard of this before. Seems unlikely customer would bother over a £3.59 item! I guess all's well if you get your refund. Seems more likely the seller sold something they didn't have!0
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