Beware Glasses Direct free 2nd pair of glasses offer

Moseley_Girl

My husband took up an offer from Glases Direct for a free 2nd pair of gspecs.  However, when he got to the checkout he was charged £10 for the lenses for the 2nd pair (basic lenses with no extras).  So much for "free".

sarah1972

Take it up with Glasses Direct, their customer service is great so they will sort it out for you as long as he followed the steps below.

How to get your free second pair

STEP 1: Pick your first frame 
Choose any frame from our 2 for 1 range (priced £49 and above, excl. Boutique) and add it to your basket. 
Follow the steps on screen to pick your vision type, lens category and most suitable lens options. 

STEP 2: Add your second pair
Select your second frame for free, up to the same value of the first (excl. Boutique), and add it to your basket.
Then repeat steps to pick the most suitable lens options.

To get this second frame free, you must purchase both pairs at the same time.
Both pairs will come with free basic lenses when you select ‘continue with basic lenses’. 
Alternatively, you can upgrade with one of our lens packages that offer great value for money

Owain_Moneysaver

The "continue with basic lenses" link in the page text isn't very visible compared to the lens packages. Many people might choose the £10 lens package without realising.