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'First Direct tops latest official banking league table'
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First Direct tops latest official banking league table - MSE News
Former_MSE_Naomi
Posts: 519 Forumite
First Direct has pipped Metro Bank to the post to top the latest official banking service league table, while RBS took the wooden spoon for the fourth time...
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Comments
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Yawn.2
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Just another excuse for MSE to trump up how "great" FD is...2
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...or, just maybe, having topped the polls 'n' times on a row, they are a pretty good bank?3
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The Institute of Customer Service (UKICS) also lists FD very high up in the charts (# 2) in their January 2020 report. Pretty impressive by FD to beat the likes of Amazon UK for customer satisfaction.
[/url]https://lp.instituteofcustomerservice.com/hubfs/UKCSI%20Jan%202020/ICS%20UKCSI%20Exec%20Summary_January%202020%20INTERACTIVE_22.01.20_LP-1.pdf
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Found FD pretty poor to be honest. But then I do 99.99% of banking through an app. The FD app is rubbish.3
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Tildaplum said:...or, just maybe, having topped the polls 'n' times on a row, they are a pretty good bank?
- their joining bonus (which I got many, many moons ago)
- the interest rate of their Regular Saver
But hey, it seems those people who love to vote on "Customer Service" are in a long-term, loving relationship with FD. Even though there is no definition of what "Customer Service" actually is, and everyone will have their own opinion what it consists of.
No amount of CS polls will ever make me put any bank top of my list, and I can't see a day where I can talk about "my bank". I have always spread my dealings across at least 2 or 3 banks / building societies / mortgage companies / credit card providers, and I can't see this change going forward.2 -
Highland76 said:The Institute of Customer Service (UKICS) also lists FD very high up in the charts (# 2) in their January 2020 report. Pretty impressive by FD to beat the likes of Amazon UK for customer satisfaction.3
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Surely 'Customer Service' is self explanatory?
IMHO what makes FD far better than other banks isn't because of their excellent iOS app (I find it far slicker than other banks), or the fact that they (usually) pick up the phone within 2 rings on their 0113 number, or the fact that they offer an interest-free £250 overdraft. No, its the fact that they do what you would expect your bank to do when its comes to solving issues. No bank is perfect (incl FD) but with FD you have the re-assurance that any issue will almost certainly be resolved and very quickly over the phone. Compare that, for example to Barclays horrible support. Last time i checked, their New Delhi based support team took over an hour to answer the phone when trying to unblock a debit card transaction. And when they did answer the phone, the dummies were reading off a script.
FD are only made to look very good by other banks' very poor support. I would rather bank with someone like FD and forgo a few pennies interest rather than earn 5% elsewhere and have to experience shocking support should I ever need to call them.4 -
Highland76 said:Surely 'Customer Service' is self explanatory?
In which case, would you be able to provide the definition here, with a guarantee that everyone subscribes to your definition? And can you guarantee that everyone who took part in the polls also shares your definition?4 -
Hey Alexia: define customer service.customer serviceFD have, and always have had, excellent customer service. Don't take my word for it - just look at the polls.nounnoun: customer service; plural noun: customer services
- the assistance and advice provided by a company to those people who buy or use its products or services.
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