Read the full story:
'First Direct tops latest official banking league table'
Click reply below to discuss. If you haven’t already, join the forum to reply.
NOW OPEN: the MSE Forum 'Ask An Expert' event. This time we'd like your questions on TRAVEL & HOLIDAY DEALS. Post by Wed and deals expert MSE Oli will answer as many as he can.
First Direct tops latest official banking league table - MSE News
in Budgeting & bank accounts
19 replies 1K views
Former_MSE_Naomi Former MSEMSE Staff
First Direct has pipped Metro Bank to the post to top the latest official banking service league table, while RBS took the wooden spoon for the fourth time...
This discussion has been closed.
Latest MSE News and Guides
Energy Price Cap change
Martin Lewis on what it means for youMSE News
Best £1 you've ever spent?
Share your most impressive bargainsMSE Forum
New MSE Forum avatars available
Try 'em out nowMSE Forum
Apart from that, I see absolutely no reason why I would choose FD. I don't want to talk to someone to make banking transactions which I can do in a fraction of the time online. FD have improved their online and app a lot, and at long last got rid of that awful number-generating pad which provided anything but great CS. For as long as there are current accounts that pay me interest, I wouldn't keep a penny in a current account that doesn't.
- their joining bonus (which I got many, many moons ago)
- the interest rate of their Regular Saver
But hey, it seems those people who love to vote on "Customer Service" are in a long-term, loving relationship with FD. Even though there is no definition of what "Customer Service" actually is, and everyone will have their own opinion what it consists of.
No amount of CS polls will ever make me put any bank top of my list, and I can't see a day where I can talk about "my bank". I have always spread my dealings across at least 2 or 3 banks / building societies / mortgage companies / credit card providers, and I can't see this change going forward.
IMHO what makes FD far better than other banks isn't because of their excellent iOS app (I find it far slicker than other banks), or the fact that they (usually) pick up the phone within 2 rings on their 0113 number, or the fact that they offer an interest-free £250 overdraft. No, its the fact that they do what you would expect your bank to do when its comes to solving issues. No bank is perfect (incl FD) but with FD you have the re-assurance that any issue will almost certainly be resolved and very quickly over the phone. Compare that, for example to Barclays horrible support. Last time i checked, their New Delhi based support team took over an hour to answer the phone when trying to unblock a debit card transaction. And when they did answer the phone, the dummies were reading off a script.
FD are only made to look very good by other banks' very poor support. I would rather bank with someone like FD and forgo a few pennies interest rather than earn 5% elsewhere and have to experience shocking support should I ever need to call them.
In which case, would you be able to provide the definition here, with a guarantee that everyone subscribes to your definition? And can you guarantee that everyone who took part in the polls also shares your definition?