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HSBC top up loan query.

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Hi all,
Due to some home improvements costing more then I originally thought they might I decided to try and top up my existing loan with HSBC. When using their online calculator etc the figures seemed affordable and I decided to apply online as I did previously  however this time it asked me for more details on my finances which I gave it then once I pressed submit it came up with ‘We will be contact shortly’. Can anyone shed some light on what this might mean?

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