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I won but dont know what happens now

I won a competiotion today for Tickets to the Brit awards on Tuesday on the radio ..Hits radio, controlled by bauer media 
I txt in, they called me, reordered me then played it live, they said they would phone back this afternoon for my details etc but ive heard nothing 
Has anybody had similar i dont actually understand what happens just wondering with the awards been on Tuesday, is there any way they decided i haven't really won 
YES IM A PANIC PANTS 
Advice greatly recieved from other winners who can tell me what happens 
TYIA
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