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'Broadband, phone and TV firms must now warn you when you're out of contract – but don't wait to switch'
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Broadband, phone and TV firms must now warn you when you're out of contract – but don't wait
in Phones & TV
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MSE_Chris MSE StaffMSE Staff
in Phones & TV
Broadband, TV, mobile and home-phone companies must alert customers when they're close to the end of their contract or out of contract under new rules from the regulator, aimed at preventing people from lingering on rip-off deals. But the best prices are still to be found by those who take action – and switch.
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(oh, and the media seem to be confusing 'phone' and ,mobile phone'. They don't seem to understand that there are still plenty of us around with real phones (or phone lines bundled in with the broadband).)
I suspect they're wrong though ... unless the £10 is for the balance of monthly payment. Complain to them and then to OFCOM. (Or is it CISAS?)
Seems like a complaint is in order (see p12 of the T&Cs) and then, when Utility Warehouse rejects your complaint, refer it to the Ombudsman Services: Communications.