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Energy firms to pay £30 automatic compensation for more switching delays and mistakes - MSE News

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Energy firms to pay £30 automatic compensation for more switching delays and mistakes - MSE News

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MSE_CallumMSE_Callum
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Energy firms will soon be forced to give automatic compensation for a much wider range of switching delays and errors, under new rules announced today - including if you don't get a final bill from your old supplier within six weeks...
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Energy firms to pay £30 automatic compensation for more switching delays and mistakes

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  • edited 12 February at 11:20AM
    Gerry1Gerry1
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    edited 12 February at 11:20AM
    What a damp squib !
    You still have to wait up to six weeks to get a final bill, so it can be up to eight weeks to get your money back.  You could walk from Lands End to John O'Groats in that time !  It's all computerised (or should be), so why can't a switch be completed by the end of the next working day, including repayment of any credit by Faster Payment or collection of final payment by Direct Debit?

  • SwipeSwipe
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    Sounds like Utility Point are going to be well out of pocket unless they get their act together 
  • SmodletSmodlet
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    It's like the whole "switches can be completed in 17 days" nonsense; the admin can, the electricity supply still takes as long as it takes.  It's just more spin.  My last switch in July last year took as long as they ever took; the only difference was a whole lot more spin.  Might as well just put it back the way it was, imho.

    As for automatic compo, that is just job creation for all the times it is not automatic.  It also depletes the fund for those who have genuine complaints and deserve far more compo than they receive.
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